Food & Safety Team Manager

Description:

Main Purpose of Job:
 
To lead, operationally manage and deliver our statutory responsibilities for the Food & Safety team. Ensure that services are aligned to our corporate approach and principles. To deliver a specialist, professional service with high standards of advice, collaboration, support and resolving cases of varying complexity as they arise. Ensure compliance with statutory regulations, legislation, professional codes of practice and adherence to council policy, culture and values.

Main Tasks/Duties/Responsibilities
    
1.      
     Understand service demand and community/partner/stakeholder expectation to enable a speedier, more effective and sustainable response contributing to the continuous improvement in the delivery of the Council’s outcomes and ensuring high levels of stakeholder satisfaction.
    
2.      
     Ensure effective, efficient and stakeholder focused case management across the council and its partner agencies. Manage delivery across case management processes for a range of Food Safety, Health and Safety (Food safety, infectious diseases, sampling, Health & Safety interventions, RIDDOR investigations, Complaints & Skin treatment Registrations) to include enforcement and solution-focused interventions; more complex cases and reports/complaints, and associated activity e.g., site visits, enforcement - referring queries to specialist or operational teams when appropriate.
    
3.      
     Responsible for operational performance and management of the Food & Safety Team activities, managing the respective team members and working collaboratively with partner agencies and stakeholders to meet the performance targets set out in the service plan and statutory duties.
    
4.      
     Responsible for preparing and managing the delivery of the service plan including:
·       Setting performance metrics and monthly targets/forecasts;
·       Providing rationale of how service outputs will lead to the council achieving its corporate priorities;
·       Developing, testing and refining innovative short and long term solutions to identified problems;
·       Agreeing the focus and approach to staff 1:1s throughout the service area.
    
5.      
     Responsible for ensuring the creation, delivery and regular review of Strategy, working with the strategy team as necessary to develop and update the strategy in response to changing demands and innovations.
    
6.      
     Own all relevant and related component policies and procedures that feed into the Food & Safety team, and ensure they are developed, reviewed, revised, and implemented to ensure compliance with all relevant statutory provisions. Completion of relevant statutory and other returns to Government Departments and partner/funding organisations.
    
7.      
     Ensure the Council priorities, culture and values are reflected in the Council’s services, policies and procedures. (Priorities; ‘One Council delivery for local people’, ‘A successful and sustainable growing Borough’, ‘A healthy, active, and safe community’, and ‘Town centre for all’).
    
8.      
     Establish and monitor the continuous improvement approach and process for Information, Advice and Guidance, collaborating with all Council teams and partners where appropriate to co-ordinate input and drive improvements.
    
9.      
     Anticipate, prepare for and organise systems updates with our key business systems and providers e.g. APP, JADU.
    
10.  
     Encourage and support a culture of working together with internal staff, councillors, external partners, and stakeholders, providing a consistent and unified approach to services that influences the overall direction and performance of the service.

11.  
     Act as the Council’s lead for Food & Safety service complaints and appeals.  Manage and coordinate complaints and appeals in line with the Council’s Complaints Policy or Service Policies, liaising with the relevant officers to enable updating of the Complaints system.
 
  12.  
      To prepare bids for external funding opportunities to enhance the service delivery and align with the corporate priorities. To plan, deliver, monitor and report externally funded initiatives.

13.  
     To financially plan and manage budgets by actively monitoring expenditure and using appropriate budgetary control systems for the food & safety service.

14.  
     To participate in any call out/standby services operated by the Council outside normal office hours and at weekends as required.

15.  
     To contribute to transformational change, encouraging and supporting innovation, learning and improvement in all areas of the Council’s activities