Floor Manager

Description:

An exciting opportunity has arisen for an experienced Floor Manager to join a prestigious retail environment. This permanent Floor Manager position is ideal for a commercially focused leader who enjoys delivering exceptional customer experiences, driving sales performance and developing high performing teams.
Location details available on application.
Duties
• Lead the day to day operation of the department, ensuring excellent customer service and smooth retail performance
• Drive departmental sales and KPI achievement, taking ownership of commercial results
• Identify opportunities to increase sales and improve overall department performance
• Review sales trends and customer activity to support business growth and action planning
• Deliver outstanding personalised service and lead by example on the shop floor
• Build and maintain strong customer relationships to encourage repeat business and loyalty
• Support clientelling activities and promote digital and omnichannel services
• Manage customer queries and complaints professionally to achieve positive outcomes
• Coach, motivate and develop team members to achieve individual and departmental targets
• Deliver training on products, sales techniques, customer service and company procedures
• Conduct regular feedback discussions and support employee development
• Maintain high standards of product presentation, merchandising and department appearance
• Support stock control, inventory management, cash handling and reporting processes
• Ensure company policies and operational procedures are followed at all times
• Work closely with senior management and support wider recruitment activities
Experience
• Previous management or supervisory experience within luxury or premium retail
• Proven success as a Luxury Retail Department Manager or similar retail leader
• Strong track record of achieving sales targets and commercial objectives
• Experience leading, motivating and developing successful retail teams
• Excellent customer service and relationship building skills
• Strong commercial awareness and ability to identify growth opportunities
• Confident communication and leadership skills
• Experience coaching and developing colleagues to improve performance
• Highly organised with the ability to work effectively in a fast paced retail environment
• Strong attention to detail and commitment to high standards
• Genuine interest in luxury retail, customer expectations and market trends
This is an excellent opportunity for an ambitious Floor Manager looking to take the next step in their retail management career. If you have the experience, leadership skills and passion to succeed as a Floor Manager, apply now.
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy