Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Hounslow
- Date: 1 week ago
Description:
Cobalt Ground Solutions is a successful ground handling services company based at London Heathrow Airport and operating on behalf of many different airlines. We believe that our outstanding customer service and professionalism makes us one of the leading handling agents at Heathrow.
As part of our continued development, we are recruiting professional and enthusiastic individuals to join our busy and dynamic teams.
London Heathrow Airport
Salary – c £39,000 (basic plus variable shift pay, and bonus)
Hours: 37.5h - Full time required, 100%
Flight Operations Dispatcher Duties:
To assume responsibility for the Flight Operations activity of the flight to which allocated, to ensure Cobalt meets and exceeds the required standards of customer satisfaction, quality standards, performance targets and health & safety standards to ensure overall customer satisfaction in combination with operational cost efficiency.
Accountable for the co-ordination of Flight Operations activity of the specific flights to which allocated during the shift in order to meet all operational and service commitments (i.e. service standards as specified in the SLA or defined in practice, on time performance and delay recovery) in the most cost effective manner ensuring that all airline customers, Cobalt, HAL and other relevant procedures are met and without compromising health & safety and security regulations.
Safety, Security and On Time Performance being the most important focus areas, expected to actively oversee the flight with these areas at uppermost priority.
Oversee adequate service execution in all areas of Flight Operations (flight handling process, pre flight preparation, crew briefings, optimum aircraft turnaround, liaison with ATC, weight & balance where required etc), reporting any issues to the Duty Officer or Duty Manager as appropriate.
Flight Operations Dispatcher Requirements:
Previous experience required
Full, Clean UK Manual Driving Licence (Essential)
Educated to ‘A’ level standard or equivalent
Sound knowledge of company procedures of all customer airlines.
Proven leadership skills in order to drive the turnaround in a proactive and timely manner
Good organisational skills
Ability to work in a difficult and demanding environment
Excellent communication and IT skills
Accuracy and attention to detail is essential
Due to the nature of the role you will be required to submit the following documents to be considered for interview:
Document confirming your right to work in the UK, for example a passport (original copy if you are shortlisted for interview) and all relevant Home Office documents if applicable
Proof of your NI number - a payslip from the last 3 months or a P60 from your employer for the last tax year
Your HMRC 5 Year History letter - obtained on HMRC website or HMRC app
Unfortunately you cannot be considered for interview without these documents so please only apply if you can present the documents