Fleet Co-ordinator

Description:

Are you an experienced automotive professional seeking a rewarding role in customer service and fleet management? We are currently representing a leading used van retailer operating nationwide, who is looking to recruit a Customer Service & Fleet Co-ordinator for their busy head office and showroom near Chipping Sodbury. This is an excellent opportunity to join a rapidly expanding business, offering a competitive salary and clear pathways for career development.
Benefits for the Successful Fleet Co-ordinator:
* Competitive salary between £32,000-£48,000 per annum, dependent on experience
* Potential for performance-based bonuses
* 28 days annual leave, including bank holidays
* State-of-the-art working environment
* Full in-house training and ongoing professional development
* Company pension scheme
* Staff vehicle purchase discount scheme
* Long-term career progression within a dynamic company
* 45-hour week, Monday to Saturday, with alternate weekend working discussed upon application
Duties as a Customer Service & Fleet Co-ordinator:
* Oversee post-sale customer service operations, including handling warranties, complaints, and customer feedback
* Manage online reviews to maintain the company's positive reputation
* Coordinate vehicle collections, deliveries, and driver schedules
* Manage fleet maintenance schedules, including servicing, MOTs, and repairs
* Handle warranty registration and claims processing for vehicles
* Support FCA and Consumer Duty compliance through administrative tasks
* Update and maintain accurate records on CRM systems
* Produce reports on customer satisfaction and operational performance
* Ensure a high standard of professionalism and efficiency in all customer interactions and vehicle logistics
Requirements for the Fleet Co-ordinator Position:
* Proven experience within automotive customer service, aftersales, or fleet coordination
* Strong organisational and communication skills
* IT literacy, including experience with CRM systems
* Full UK driving licence with minimal points
* Ability to handle customer queries professionally and efficiently
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Chipping Sodbury, today to discover more about this fantastic Customer Service & Fleet Co-ordinator opportunity.
Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don't settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career