First Line Technical Support Engineer

Description:

Location: Chertsey, Surrey
Salary: £25,000 – £30,000 Basic (depending on experience)
Hours: Full time – Monday – Friday, rotating shifts between 8.00am and 8.00pm
Contract: Permanent

Are you an experienced First Line Support Engineer looking to boost your career working in an advanced Helpdesk team that prides itself on delivering high-quality service levels?

The Company

Krome Technologies is a dynamic, people-first technology consultancy delivering a wide portfolio of IT services and solutions across all industry sectors. Our core focus is assisting our clients with achieving their business goals through relevant and forward-thinking technology solutions.

With passion, a high level of integrity and proven success, we work with our clients as a trusted business partner, advising on how, with appropriate technology advancements, we can help achieve their current and projected business demands.

Our talented people drive us forward, and we believe in encouraging a strong culture of Community, Confidence and Integrity.

The Role

Due to exciting growth within the business, a fantastic opportunity has emerged for a First Line Technical Support Engineer to join a technically strong, professional and dynamic team. You will be dealing with hands-on problem fixing and troubleshooting across a variety of hardware and software matters, both remotely and face to face with our clients.

The candidate will be expected to have a very quick learning curve as they will be thrown a variety of challenges and required to work hard to meet customer expectations and satisfaction.

Training will be provided by virtue of teamwork and Microsoft qualifications, but it is expected you will be able to work independently to solve a variety of technical challenges.

This is an office-based role at Krome's HQ in Chertsey (Surrey). However, some First Line duties are field based and involve secondments to client sites, so availability to travel to London and other client locations is required.

Essential Requirements

1 to 2 years of professional experience in a similar role
Experience with, or an understanding of, the MS Office Suite, Active Directory, TeamViewer (or similar), Azure, Exchange/Office 365, Antivirus software etc.
Some experience using a Ticketing system/working to SLAs will be advantageous
Great communication skills (in person and via telephone) – excellent written and spoken English is essential
Personable, with the ability to build rapport with multiple teams of IT technicians. The candidate will be required to integrate within both the Krome technical team and client IT departments
The successful candidate will be a punctual and thorough worker, with astute attention to detail
Any IT qualifications will be an advantage but not essential
Valid UK driving licence is essential

Working Hours

Shift work will vary between 8.00am – 8.00pm, Monday – Friday, with one hour for lunch.

The shift pattern varies between 8am – 4pm, 9am – 5pm, 10am – 6pm and 12pm – 8pm.

You may occasionally be asked to cover weekend shifts as and when needed.

Benefits

Flexible Annual Leave Package (25 days, plus Bank Holidays, increasing with Length of Service)
Employee Assistance Programme
Electric Vehicle (EV) Salary Sacrifice Scheme
Private Medical Insurance (applicable after 5 years' service)
Learning and Development Programme, aimed to support Career Progression
Monthly Employee Recognition Awards (Extra Days' Holiday or Amazon Voucher Rewards)
Long Service Recognition Awards for 5, 10, 15 years+
Complimentary Breakfast Available (8am – 9am, Monday – Friday)
Complimentary Tea/Coffee and Fresh Fruit Available All Day
Fully Stocked Soft Drinks/Beer/Wine Fridge for Friday After Work Drinks
Discounted Corporate Gym Membership
Cycle to Work Scheme
Shower Facilities
Free Private Car Park
Staff Breakout Room with Pool Table
Modern, Open Plan Office Environment
Regular Company-Funded Social Events
Company-Funded (Voluntary) Participation in our Charity Events
Electric Vehicle Charging Points at our Chertsey Head Office

Inclusion & Diversity

Krome Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment free from discrimination, where all employees are treated with dignity and respect. All aspects of employment at Krome, including the decision to hire, promote, discipline or discharge, will be based on merit, competence, performance and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or veteran status.

Krome Technologies is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.

You may have experience in the following: 1st Line Support Engineer, First Line Support Analyst, IT Support Technician, Service Desk Analyst, Helpdesk Analyst, Helpdesk Support Engineer, IT Support Engineer, Desktop Support Technician, Field Support Engineer, Technical Support Analyst, Junior IT Support Engineer, etc