First Line IT Support Analyst

Description:

First Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global Brand

Are you passionate about technology and delivering exceptional IT support? We're working with a well-established international organisation looking for a First Line IT Support Analyst to join their growing technology team in London.

This is an excellent opportunity for someone with around 1+ years of IT support experience who is looking to develop their skills in a fast-paced, collaborative environment with exposure to users and technologies across multiple global locations.

The Role
As the first point of contact for IT support, you'll play a key role in ensuring users receive a professional, responsive, and high-quality service. You'll support colleagues both on-site and remotely, helping to resolve technical issues while contributing to the ongoing improvement of IT operations and user experience.

Key Responsibilities

Provide 1st line IT support to users across the London office
Log, categorise and prioritise helpdesk tickets through the IT service management system
Troubleshoot hardware, software and user access issues
Perform password resets and general user administration
Deliver deskside support for local users and remote support for international teams
Support and administer Intune-managed devices
Maintain meeting room and shared office IT equipment
Manage IT asset inventory and equipment procurement
Collaborate with global technology teams on projects, rollouts and service improvements
Support security best practices and compliance initiatives
Contribute to continuous improvement across IT operations and user satisfactionWhat We're Looking For

At least 1 year of experience in an IT Support or Service Desk role
Strong knowledge of Windows operating systems
Experience with Microsoft 365 and SharePoint administration
Excellent troubleshooting and problem-solving abilities
Strong communication and customer service skills
Ability to work independently and manage priorities effectively
A proactive mindset and genuine enthusiasm for technology
Team player who enjoys helping others and delivering first-class supportWhat's On Offer?

Salary of £30,000 - £40,000
Exposure to international IT operations
Supportive and collaborative team environment
Opportunity to develop your technical skills and career
Work with modern Microsoft technologies and global infrastructureFirst Line IT Support Analyst | £30,000 - £40,000 | London (5 Days Onsite) | Global Brand