Financial Accounts Administrator

Description:

Role Purpose :

With specific responsibility for Accounts receivable Processing which includes supporting the delivery of the
production of monthly/annual financial reports, supporting the delivery of budget monitoring and monitoring of
banking, ensuring transnational data is correct for reporting purposes, monthly invoicing & accruals and credit/debit
control.
The role will adopt the Twelve15 Team culture of strong standards and accountability in order to responsibly deliver a
first-class customer experience.

Work Context:

Twelve15 is a trading department of Surrey County Council, delivering traded services in education and other
settings. For over 70 years Twelve15 have been providing healthy, nutritious, and well-balanced meals to pupils,
students & adults as well as offering a specialist service maintaining gym, sports and design technology equipment.
The services Twelve15 provide are a key contributor to the learning outcomes of children and young people. By
providing access to great tasting food, created to inspire informed food choices and access to physical exercise in
gyms & sports facilities that lead to healthy bodies and minds that are eager to learn.
Twelve15's commitment resonates through its' passionate and creative team who place the customer front and centre
of the services they deliver, to ensure exceptional service on every occasion. As a high performing team of
professionals, a culture of collaboration and strong partnership is promoted with clients and stakeholders to optimise
income generation and continuous service development to assure Twelve15's ongoing position within the market
sector.
Twelve15 has over 250 catering clients and over 400 maintenance clients.

Budget responsibility:

Contribution to help support and deliver Twelve15's income target.

Representative Accountabilities:

Analysis, Reporting & Documentation
* Provide and manipulate data for statistical purposes and run and present standard reports.
* Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely
conclusion of any process connected with the defined area of activity.

Service Delivery
* Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes
to agreed standards, to maximise service quality and continuity.
* Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and
effective service.

Planning & Organising
* Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of
internal/ external meetings and activities to support a high standard of office organisation.
* Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior
colleagues for prioritisation of non-standard work.

Finance/Resource Management
* Follow established ordering procedures to ensure adequate resources are available.

Work with others
* Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues.
* Communicate and liaise with service users and/or external contacts, usually through established routine connections
as own section of work requires.

People Management
* Guide junior staff in duties to facilitate their development and ensure routines observed.
Duties for all
Values: To uphold the values and behaviours of the organisation.
Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.
Health, Safety & Welfare: To work alongside colleagues in the maintenance of a safe working environment reporting
incidents, accidents, repairs and maintenance promptly and taking appropriate action as required. Adherence to safe
working under the health and safety policy is required.
To have regard to and comply with safeguarding policy and procedure as appropriate.

Personal Characteristics :

* Relevant HR, management, communication, business administration or financial qualification to NVQ Level 2/3, or
able to evidence knowledge/understanding of relevant discipline.
* Familiar with one or more of the specific processes used in the relevant discipline.
* Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures.
* Competent in a range of IT tools.
* Ability to work with others to achieve objectives and improve customer service.
* Good written and oral communication skills with the ability to build sound relationships with customers.
* Good administrative /organisational and analytic skills.
* Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative.
* A methodical approach to information gathering, recording and reporting.
* Previous relevant work experience.
* Experience of maintaining business processes and systems.
* Ability to guide and support less experienced or more junior colleagues (for some roles).

Role Summary:

Roles at this level provide a business support service as part of a specific service or service team. They will carry out a range of administrative tasks using knowledge of general office routines and procedures, together with a broad understanding of the department and how the tasks directly support the service or service team. The work is within established processes and procedures and while it may not be subject to direct supervision, guidance is readily available.

Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates