Field Service Operations Team leader

Description:

Field Service Operations Team leader

Location: Office-based (High Wycombe) 

Salary: Circa £35k - £40k DOE 

Hours: Full-time, Monday-Friday (9am-5:30pm)

Contract: Permanent

We are seeking a Maintenance & Monitoring Team Leader to oversee a skilled team responsible for planned and reactive maintenance, equipment monitoring, and service performance across multiple UK sites.

This role is ideal for a strong people manager who can inspire, motivate, and develop a team while ensuring operational standards are consistently met. You will balance leadership with hands-on oversight, making sure service levels, compliance, and quality are delivered effectively.

Maintenance & Monitoring Team Leader Role:

As a Maintenance & Monitoring Team Leader, you will manage and support a team of 5, including Maintenance & Monitoring Officers and a Stock & Scheduling Controller. You will be responsible for scheduling, performance management, and service delivery, ensuring the team operates efficiently and to a high standard.

Key Responsibilities:

Lead, coach, and motivate a team to achieve high performance and professional development.
Oversee daily and weekly maintenance schedules, ensuring planned and reactive work is completed within SLA targets.
Conduct regular 1:1s, team meetings, and performance reviews to encourage accountability and engagement.
Act as the first point of escalation for technical or operational issues.
Monitor compliance, safety, and audit readiness across maintenance activities.
Manage tools, vehicles, PPE, and stock to ensure service readiness.
Carry out audits, site visits, and inspections to uphold quality standards.
Analyse performance data and service reports to identify improvements.
Support recruitment, training, and onboarding of new team members.
What We're Looking For:

Essential:

Proven leadership or supervisory experience in maintenance, engineering, or technical operations.
Demonstrated ability to inspire, develop, and lead teams.
Strong planning, scheduling, and organisational skills.
Excellent communication skills, able to liaise effectively across departments and with external stakeholders.
Full UK driving licence and willingness to travel to sites when required.
Desirable:

Health & Safety knowledge (IOSH/NEBOSH desirable).
Experience working with compliance, KPIs, and reporting tools.
Key Attributes:

Strong leadership presence with the ability to motivate and guide others.
Approachable and supportive, with the confidence to give feedback.
Solutions-driven, with strong decision-making under pressure.
Organised, proactive, and committed to high standards of safety and quality.
Apply now to join a growing team as a Maintenance & Monitoring Team Leader, where you'll lead from the front and drive excellence across maintenance and monitoring operations