Field Service Manager

Description:

Field Service Manager

Urmston, Manchester

Monday to Thursday 08:30 to 17:00 (1 hour lunch) Friday 08:30 to 16:30pm (1/2 hour lunch)

Salary : £30,000-£44,000

Service Manager

The Role

My client is a leading manufacturer in their sector who is looking for a Service Manager who will manage and drive change across their established and busy Service Department.

Service Manager

Main Responsibilities

Manage all phases of projects, including engineering design, procurement, planning, installation, evaluation.
Create designs to solve specific issues, including creating equipment specifications.
Managing all in-house and on-site activities of the Service Department, including:

Field Service Engineers (currently 2)
Administrator (currently 1)
Service vehicles (currently 2)
Tooling & stock

Maintaining and enhancing Service Department standards and protocols / work instructions
Handling customer service enquiries
Providing Distributor and Customer service training (when required)
Liasing with Customers and attending meetings both in-house or at Customers sites
Participating in Service / Maintenance Tenders & Contract discussions
Development of service staff, ensuring all are appropriately trained to work safely and effectively in their
selected areas / activities
Responsible for staff performance reviews and disciplinaries
Managing Service Department Health & Safety including staff safety and well being, PPE, COSHH etc,
Risk Assessments
Factory key holder and joint named responder in event of intruder alarm activation.

Service Manager

The Candidate

Managing and developing an in-house and on-site Service Department within an SME
• Experience with hands on servicing / maintaining of electromechanical products

• Experience with equipment installation would be advantageous

• Electrical qualifications would be preferred

• Good understanding of Health & Safety in the workplace - Ideally IOSH or NEBOSH qualified

• Working with ISO 9001 & 14001 Standards

• Have full UK Driving Licence Chemical Project Engineer

Benefits

Pension
Private healthcare cover
Mobile phone

Service Manager

Key Words

Service Manager, Field Service Manager, Service Engineer Manager, Service Engineering Manager, Field Service Engineering Manager, ISO9001, ISO14001, Electromenchanical, Irlam, Manchester.

Please contact  for more information.

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Many Thanks