Field Service Engineer

Description:

Field Service Engineer

Job title: Field Service Engineer

Location: North London

Salary: Up to c£35,000 (OTE) pa. Up to c£32,000 pa basic + up to £250 per month in incentives + vehicle + overtime

Hours: Monday to Friday (40 hour week), no required weekend work

Job Purpose

This is an exciting opportunity to join a leading name within the water purification industry, as we are currently seeking a Field Service Engineers to cover North London. The main purpose of the role is installing and servicing the companies waterbars/ water dispense equipment (training provided) in domestic (approx. 80/ 90%) and commercial environments, whilst providing top notch customer care.

Being a Field Service Engineer in this role isn’t just about taking care of the equipment, it is about giving the customers great service every day. So, you’ll need to know your stuff, solve problems quickly and be great with people.

Key Responsibilities

• Be the face of the company for our customers demonstrating outstanding customer service including good personal appearance and great communication skills

• Prepare and install WaterBars (water dispense equipment) in a variety of different environments including commercial businesses, government establishments and peoples’ homes

• Carry out routine servicing to our range of equipment to company standards and to the satisfaction of the customer.

• Carry out competent fault finding and diagnostic tests on our equipment, repairing faults that are identified on the customer’s premises

• Ensure all work is carried out safely, tidily and to a high standard

• Pass on any great sales opportunities to the right team

• Responsible for maintaining your company vehicle, ensuring it is clean, tidy and roadworthy at all times

Person Specification

Competencies

• Self-motivated and happy to work on your own

• Excellent communication and customer relation skills are essential in this customer facing role

• Clean and presentable appearance

• Punctual, reliable with a desire to provide excellent customer service

• Duties will include lifting and carrying weights of up to 20kg

Qualifications and Experience

• Experience as a Field Service Engineer

• Full clean driving licence

• Any experience/ understanding of plumbing or the water dispenser industry (EDWCA) would be beneficial, but is not essential, as full training will be given

• Familiar with mobile technology and email

If you feel this is a good match for your skills and experience and is a role you could make a positive impact in, we look forward to hearing from you. Please apply for further information