Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: NE1 Newcastle upon Tyne Tyne & Wear
- Date: 1 week ago
Description:
Field Based Service Engineer technologically advanced WCs and bathroom equipment.
Attractive Salary, Company Van, 6% Bonus, 22 days holiday plus bank holiday plus 3 extra days depending on how Christmas Falls so 33 in total.
Service Engineer Profile
Our service engineers provide essential hands-on support on all products especially our range of technologically advanced WCs. The Service Engineer will deliver professional onsite repairs, fault finding and user training for both domestic and commercial customers. Some customers are in the care sector so patients, and empathy is key to delivering outstanding customer service
An ideal candidate will have experience in field-based equipment repair and is a logical problem-solver in their work. An understanding of bathroom products and plumbing is an advance but we will accept applications from candidates who have repaired equipment or other types of machinery previously. Full training is provided.
* Comfortable working with end-users and different trades.
* You will be committed to delivering exceptional customer service with everyone you work with
* Due to the nature of our customer base an advance DBS check will be performed on the successful candidate.
Key Tasks and Responsibilities
* Carry out service, repair, and training on the full range of bathroom equipment and products.
* Investigate, diagnose reported faults, and resolve malfunctions on the range of AquaClean (Electronic) WCs
* Arranging site visits with end-users at their properties for service purposes or user training.
* Organise and manage your own diary to be as efficient and effective as possible
* Process all appropriate paperwork to a high standard, completing job report and send back to the office for processing.
* Maintaining your service equipment and stock on your van
* Talk to customers at a variety of levels from B2B to B2C when onsite and can talk their language.
* Taking onsite payments for chargeable work
* Taking ownership and resolving queries in a timely and efficient manner.
* Keep accurate records of discussions or correspondence with customers.
* Escalate issues to the Senior Service Engineer for resolutions, when required.
* Provide technical product information in a timely manner.
* Adding value throughout the team and organisation.
* Standard Requirement of all positions
INDH