Field Service Engineer

Description:

Field Service Engineer
The Opportunity: The field service engineer manages the technical relationship between our company and its customers. Following training, the post-holder will be able to provide remote, and on site, support, to resolve customers technical problems. Undertaking overseas secondments to install new products, the customer support engineer will build and maintain relationships with customers, and local partners, whilst ensuring that our products perform at the highest levels of performance and reliability. The role would suit an energetic problem solver ready for a challenging international future.
Key duties include:
• Installation and support of products at customer sites across the world.
• Provide support, remotely and at customers facilities, including fault finding, repair and installation of product upgrades.
• Managing the product acceptance process from installation through to customer sign-off
• Building and maintaining strong relationships with customers and distributors; provide insight on customer opinions and priorities
• Training, mentoring, and coaching of distributor service teams
• Monitor the performance and up-time of all company products, both in-house and at customer sites.
• Write and maintain technical documents to improve fault-finding and installation
• Work with Engineering and Production to implement and improve the reliability and ease of service of new and existing products.
• The ability to travel globally to customer sites across Europe, USA and Asia at relatively short notice is essential for this role.
Professional Skills/ Abilities: Essential:
• Experience in an electronic based, high value capital equipment sector, such as scientific instrument, medical device, semiconductor, or other high value instrumentation environments
• 3-5 years’ experience working in a Product Support team or Service & Repair role.
• Experience in a customer-interfacing role