Field Manager

Description:

Join Our Team as a Field Manager in Operations

Are you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while co-ordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian Home Improvements.

Role Purpose: As a Field Manager, you will play a pivotal role in ensuring that our customers receive great service during the installation phase of their contracts. Your primary responsibilities will include coordinating, inspecting, and monitoring all aspects of the installation process. You will co-ordinate Self-Employed Installer teams and Sub-Contractors, ensuring that installations are completed within agreed timescales and Anglian's quality standards.

Key Responsibilities:

Deliver an exceptional customer experience, adhering to Anglian standards
Keep installer records updated and oversee induction and training
Ensure safe and on-specification product installations within agreed timelines
Maintain compliance with statutory and local authority requirements
Adhere to Company policies, procedures, and health and safety standards
Conduct inspections on workwear, tools, and equipment for compliance
Handle customer queries, complaints, and calls promptly and effectively
Collaborate with senior management on customer complaints resolution
Manage retentions and payments according to contract terms
Engage new Installer teams and support Service Engineers as needed
Performance Measures:

Quality of installations and customer service
Timely completion of I calls and customer complaints
Revenue generation and debt management
Adherence to standards and training for installers
Successful execution of tender processes
Qualifications and Experience:

Good numerical aptitude and communication skills
GCSE or equivalent in English and maths (Grade C or above)
2+ years' experience or qualification in high-volume residential or construction projects
Appropriate skills in people management and coaching
Technical Competency:

Proficiency in Microsoft Office Suite, especially Outlook, Word, and Excel
Familiarity with in-house IT systems
Behavioural Competency:

Customer-focused and results-driven
Strong people management, communication, and negotiation skills
Methodical and organized approach to workload
Ability to work under pressure and meet strict deadlines
Positive attitude, adaptability, and flexibility
Your Benefit Package:

Highly Competitive salary
31 days holiday, increasing to 33 days after 2 year of service
Company Car
Group wellbeing, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
Paid time off to volunteer
Generous Employee Product Purchase Discount Scheme
Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees