Ferrari Customer Relations Manager

Description:

We have an excellent opportunity available for a motivated Customer Relations Manager to join our team at Graypaul Ferrari Birmingham.

The ideal candidate for this exciting role will have a strong background in administration, have excellent customer service skills and have the ability to meet deadlines in a fast-paced environment. You will have an outstanding ability to effectively communicate with key stakeholders, be confident in demanding situations and have the ability to prioritise effectively and organise your own workload to meet tight deadlines. 

The role will cover the following: 

Manage internal databases to ensure accuracy of data

Initial point of contact for all Aftersales enquiries

Monitor customer satisfaction and feedback

Retain customers and encourage repeat business

Support Sales and Aftersales where possible

Proactive in taking internal and external calls for bookings

Producing reports on a regular basis along with adhoc reporting as required

Taking calls from customers & dealerships where necessary 

You must be able to demonstrate an enthusiastic, committed and flexible approach to work whilst possessing excellent written and verbal communication skills. You should also be someone who can work well under pressure in a very busy environment. 

This is an excellent e opportunity available for a motivated Customer Service Administrator to join our award winning Aftersales Team.

Previous experience would be advantageous. You will work 40 hours between the hours of 8am – 17:30pm Monday to Friday. The role is fully office based.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please