Facilities Helpdesk Team Leader

Description:

Office Angels are currently recruiting for a Helpdesk Administrator for our client based in Bracknell.

Role: Temporary Facilities Helpdesk Team Leader

Location: Bracknell - Office Based

Salary: £17.50ph

Our client is seeking a Helpdesk Team Leader / Supervisor to join their team on a temporary basis. This role will combine hands-on helpdesk support with responsibility for overseeing and guiding a small team, ensuring a high level of service delivery in a fast-paced environment.

Key Responsibilities:

Act as the friendly and professional point of contact for operational colleagues, addressing queries and concerns
Provide day-to-day supervision and support to the helpdesk team, ensuring workload is managed effectively
Handle incoming and outgoing calls efficiently, supporting the team during busy periods
Complete various administrative tasks on the CAFM system, including assigning tasks, generating purchase orders, and updating records
Monitor and allocate team workloads, ensuring tasks are prioritised and completed within SLAs
Liaise with maintenance staff and subcontractors, ensuring timely response and resolution of service desk requirements
Act as the first point of escalation for complex or urgent issues
Work closely with the Head of Maintenance and Head of Property Help Desk to enhance service delivery and reporting processes
Monitor and maintain accurate data in the CAFM system, ensuring correct assignment and categorisation of work orders
Monitor and complete work orders for remedial actions, both in-house and contractor-related
Support training, guidance, and ongoing development of team members
Ensure high standards of customer service are maintained across the teamThe Ideal Candidate:

Previous experience in a Team Leader / Supervisor role within a helpdesk, service desk, or facilities or similar environment
Exceptional customer service and administration skills
Excellent communication skills, both written and verbal
Exemplary attention to detail and the ability to work accurately
A self-motivated, enthusiastic, and professional individual
The ability to work well under pressure and handle challenging situations
Strong decision-making skills and the ability to take ownership and resolve problems independentlyNote: Only shortlisted candidates will be contacted. Your application will be handled with strict confidentiality.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website