Details:
- Salary: £30,000 - 33,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: E16 Canning Town Greater London
- Date: 5 days ago
Description:
Facilities Helpdesk Coordinator - East London - up to £33k + bonus scheme and benefits
We are on the hunt for a Facilities Helpdesk Coordinator, with prior experience using a call logging / ticketing system, to join the Building Services team of a world class venue in East London.
The Facilities Helpdesk Coordinator will provide assistance to all internal and external clients (visitors, exhibitors and internal staff), acting as a point of contact for fault reporting, upcoming event information, venue facilities and other general queries; so we’re looking for someone with excellent communication skills (written and spoken) who will be able to liaise confidently at all levels.
Hours: This role operates on a 40-hour week, working 5 days across the 7-day week; therefore suitable candidates will need to be able to commit to weekend and bank holiday working.
Our client endeavours to provide one full weekend a month off shift.
Key responsibilities as the Facilities Helpdesk Coordinator will include:
* Providing extensive customer service support
* Acting as a point of contact for fault reporting, upcoming event information, venue facilities and other general queries
* Providing excellent standards of communication to all external callers, assisting with all enquiries
* Updating and maintaining the call logging system, logging all incoming faults and issues and ensuring they are assigned to the relevant departments
* Producing reports as required from the ticketing system
* Backup event support planning
* General administration
What we’re looking for:
* Experience of working on an FM Helpdesk
* Experience using a call logging / ticketing system
* Experience in database management
* Excellent communication skills and the ability to liaise at all levels (written and spoken)
* Proven customer service skills
* Ability to handle high call volumes in a fast-paced and busy environment
* A positive, helpful and proactive nature
* Flexible approach to duties and hours
* Conscientious, empathetic and responsive attitude
* IT literate with experience of using MS Office
* Experience gained in an events environment is advantageous
* Ability to work weekends and Bank Holidays, onsite in East London
Interested in this great opportunity?
If you have the skills and experience we’re looking for and are looking for a new FM Helpdesk role, then we want to hear from you ASAP! Please submit your CV, quoting ‘LP - Facilities Helpdesk Coordinator