Details:
- Salary: £32,000 - 34,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 1 week ago
Description:
Facilities Helpdesk Administrator- London Holborn- 34k Fully On site Role
Are you an experienced Helpdesk Administrator looking for a new role where you can grow and progress?
Are you interested in working for a company who support professional growth and progression and to work as part of a friendly supportive team?
My client, a leading Facilities and Maintenance Provider are currently recruiting for an experienced Facilities Helpdesk Administrator to be based in the Holborn area. The ideal candidate will have previous experience working as a Contract Support Administrator and be looking for a position where they can grow and progress within a business.
Monday - Friday Full time in the Office
Key duties and responsibilities:
General Helpdesk Administration Duties
Raising Purchase Orders
PPMS
Updating client portals and databases, including statuses of jobs and tracking progress.
Attending weekly / monthly meetings for WIP, Engineers tool box talks, health and safety meetings.
Liaising with clients to log repairs / orders and delivery specifications onto bespoke database and arranging appropriate appointments with resident
Logging jobs and dispatching to the relevant engineer / allocating and organising their diaries
Liaise with suppliers and in house engineers to ensure works are carried out to specification Ordering materials for engineers
Liaising with residents / clients / contractors and surveyors to provide regular updates on repairs Closing down repairs (updating notes) on inhouse database using KPIS and utilising the correct SOR codes
Providing daily and weekly updates / reports to clients on completed and outstanding repairs
Attending and providing feedback weekly monthly meeting with clients and internal Management
Allocate reactive and planned maintenance tasks to correct resource
Log all helpdesk interactions
Inform management of recurrent problems
Management of statutory documentation and deadlines
Follow up with clients to ensure complete resolutions of issues
Arranging access for subcontractors / visitors
Planned preventative management