Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: MK9 Milton Keynes Buckinghamshire
- Date: 4 days ago
Description:
Facilities Helpdesk Coordinator
£35 - £40k
Mon - Fri (08 - 17)
Milton Keynes
My client is seeking a detail-oriented Customer Operations Coordinator to manage helpdesk operations and oversee the dispatch of work to subcontractors and maintenance engineers. This role ensures client satisfaction by maintaining SLAs, managing quotes, raising purchase orders, and closing jobs with proper documentation.
Key Responsibilities:
- Supervise helpdesk operations, covering breaks and absences.
- Coordinate work dispatch and ensure SLA compliance.
- Obtain and manage client quotes and approvals.
- Raise and amend purchase orders.
- Ensure job closure with proper evidence and documentation.
- Maintain records and provide regular reports.
- Identify and implement process improvements.
- Serve as the main client contact for contract support issues.
Personal Attributes:
- Strong leadership and team motivation skills.
- Meticulous attention to detail and compliance.
- Proactive problem-solving approach.
- Positive, can-do attitude and team player.
- Adaptability to changing priorities.
Requirements:
- High school diploma required; associate/bachelor’s degree preferred.
- Proven experience in facilities management or helpdesk supervisory roles.
- Proficiency in facilities management software and MS Office.
- Strong communication, organizational, and customer-centric skills.
- Relevant certifications like FMP are a plus