Details:
- Salary: £12 - 14 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: RH12 Horsham West Sussex
- Date: 1 week ago
Description:
Unify are recruiting a Facilities Administrator for our Global FM client based in Horsham.
Vacancy Details
* Identify client requirements through telephone, Request Portal, and e-mail communications. Raise and manage to completion PPM and reactive Work Orders in a CAFM System to deliver KPIs.
* Progress both colleagues and suppliers to ensure that SLAs are met.
* Record and respond to Compliments and Complaints.
* Produce Quotations, chase approvals and arrange for work to be carried out via raising Purchase Orders to subcontractors and arranging for access to Site.
* Maintain and update the CAFM Work Order Records to ensure complete clarity of job progress, managing Work in Progress and ensure timely closure.
* Take ownership for managing Work Orders from the first telephone call through to client feedback following completed works and manage electronic filing.
* Use your knowledge of a facilities environment to assign the best resources to the type of work being requested, overcome obstacles to completion, and proactively update stakeholders on the progress of works.
* Identify improvements to standard procedures to ensure that controls exist, and information is shared to proactively protect against risks/service failure.
* Develop strong relationships with the client, direct customers, colleagues, and subcontractors, sharing knowledge and experience with the wider team.
* Support the Operational Teams with potential complaint situations and make effective steps to avoid and or resolve these situations and issue reporting in a timely manner, improve performance by identifying individual or trending issues or gaps in service.
* To comply with instructions relating to security and confidentiality.
* Support Finance Administrator with invoicing- monthly service and extra works.
* Ordering of goods for office services- uniform, cleaning consumables & equipment, stationery, H&S items etc.
* Support the facilities team during busy periods or sickness/annual leave in room set-ups, post room duties, taking deliveries etc.
* Act as Fire warden and first aider- Full training to be provided
* Excellent planning and organisational skills with experience of working under pressure
* Distribute tasks from the help desk to the relevant facilities team
* Close tasks down after completion by the facilities team
* Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
* Carry out monitoring of Agility data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPI's and SLA's
Candidate Profile
* Experience of delivering excellent customer service in a client facing environment.
* Experience of working in a diverse, busy, and challenging environment.
* Result Driven and the ability to plan, organise and work independently.
* Effective organisational skills.
* Excellent written and verbal communication skills.
* Excellent attention to detail and understanding of numerical data.
* Experience in managing complex administration using a CAFM System or equivalent.
* Advanced knowledge of MS Outlook, Word, Excel & PowerPoint.
* Knowledge of work permit process and clear understanding of risk Assessments and Method Statements