Export Team Leader

Description:

Inspire resourcing is recruiting an Export Team Leader for our client, a well-established and growing business supplying consumable products to customers across the global market. Due to continued growth, they are seeking a proactive and commercially focused Export Team Leader to manage international customer accounts and lead a small export team.

As Export Team Leader, you will be responsible for overseeing a small team of Export Account Coordinators while ensuring exceptional service is delivered to a portfolio of over 900 international customer accounts. You will play a key role in driving customer engagement, managing export processes, coordinating sample shipments, and ensuring all opportunities are followed through from enquiry to order.

This is a hands-on leadership role that requires excellent organisational skills, strong export administration knowledge, and experience using CRM systems, particularly HubSpot.

Duties include:

* Lead, motivate and support a team of 3 Export Account Coordinators.

* Manage and develop relationships with over 900 active customer accounts worldwide.

* Utilise HubSpot CRM to track customer activity, manage pipelines, record communications, and identify sales opportunities.

* Coordinate the dispatch of product samples to prospective and existing customers.

* Proactively follow up sample deliveries to generate sales opportunities and obtain customer feedback.

* Liaise with international customers regarding quotations, orders, product availability, and delivery schedules.

* Manage export documentation and ensure compliance with international shipping requirements.

* Coordinate shipments through courier partners

* Resolve customer queries and delivery issues efficiently and professionally.

* Monitor team performance and implement improvements to customer service and account management processes.

* Produce reports on customer activity, sales opportunities, and export performance.

* Work closely with internal departments including Sales, Operations, Logistics and Customer Service.

Skills Required:

* Previous experience within an Export, International Sales Support, Export Administration or Export Customer Service role.

* Proven experience managing or supervising a small team.

* Strong working knowledge of HubSpot CRM.

* Experience handling a large volume of customer accounts.

* Knowledge of export documentation and international shipping processes.

* Experience working with couriers such as DHL, UPS and TNT.

* Excellent communication and relationship-building skills.

* Highly organised with strong attention to detail.

* Ability to prioritise workload and manage multiple tasks simultaneously.

* Proficient in Microsoft Office applications

Desirable

* Experience within a manufacturing, consumables or product-based business.

* Understanding of global distribution networks and export compliance requirements.

* Additional language skills would be advantageous.

* Languages such as Russian, Spanish, French

Personal Attributes:

Proactive and results-driven approach.

Strong leadership and coaching skills.

Excellent problem-solving ability.

Customer-focused mindset.

Commercial awareness and ability to identify growth opportunities.

Positive, professional, and adaptable attitude.

The Package:

Competitive salary.

Company pension scheme.

Career progression opportunities.

Supportive and collaborative working environment.

Exposure to a global customer base and international markets.

Key Responsibilities

Hubspot knowledge

Requirements

Hubspot

Team Leader skills

Export

Job Title: Export Team Leader

Location: Mansfield

Salary: Competitive DOE

Hours: Full Time, Monday to Friday

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