Export Sales Team Leader

Description:

Export Sales Team Leader
Our client is a well-established and growing business supplying consumable products to customers across the global market. Due to continued growth, they are seeking a proactive and commercially focused Export Team Leader to manage international customer accounts and lead a small export team.
As Export Team Leader, you will be responsible for overseeing a small team of Export Account Coordinators while ensuring exceptional service is delivered to a portfolio of over 900 international customer accounts. You will play a key role in driving customer engagement, managing export processes, coordinating sample shipments, and ensuring all opportunities are followed through from enquiry to order.
This is a hands-on leadership role that requires excellent organisational skills, strong export administration knowledge, and experience using CRM systems, particularly HubSpot.
Duties include:
* Lead, motivate and support a team of 3 Export Account Coordinators.
* Manage and develop relationships with over 900 active customer accounts worldwide.
* Utilise HubSpot CRM to track customer activity, manage pipelines, record communications, and identify sales opportunities.
* Coordinate the dispatch of product samples to prospective and existing customers.
* Proactively follow up sample deliveries to generate sales opportunities and obtain customer feedback.
* Liaise with international customers regarding quotations, orders, product availability, and delivery schedules.
* Manage export documentation and ensure compliance with international shipping requirements.
* Coordinate shipments through courier partners including DHL, UPS and TNT.
* Resolve customer queries and delivery issues efficiently and professionally.
* Monitor team performance and implement improvements to customer service and account management processes.
* Produce reports on customer activity, sales opportunities, and export performance.
* Work closely with internal departments including Sales, Operations, Logistics and Customer Service.
Skills Required:
* Previous experience within an Export, International Sales Support, Export Administration or Export Customer Service role.
* Proven experience managing or supervising a small team.
* Strong working knowledge of HubSpot CRM.
* Experience handling a large volume of customer accounts.
* Knowledge of export documentation and international shipping processes.
* Experience working with couriers such as DHL, UPS and TNT.
* Excellent communication and relationship-building skills.
* Highly organised with strong attention to detail.
* Ability to prioritise workload and manage multiple tasks simultaneously.
* Proficient in Microsoft Office applications