Details:
- Salary: £34,000 - Annum
- Location: Preston Lancashire
- Date: 1 month ago
Description:
Export Customer Service Coordinator
Preston, Lancashire
Up to £34,000 per annum dependent on experience
Full time - 37.5 hours per week - 4 days in the office & 1 day from home
Permanent
Our long established Preston based client are looking to recruit a permanent Export Customer Service Coordinator.
Export Customer Services Coordinator responsibilities:
Processing orders accurately within SAP with appropriate charges, understand and navigate stock, order entry & despatch screens. Work with customer to ensure orders are despatched on time and in full. Create Export Documentation in both systems and produce regular outstanding customer order reports as required
Manage a complex despatch schedule across 3 despatch points, combining shipments where feasible from 3 locations. Managing PGI targets as agreed, understanding of export shipment terms and minimising cost to the business by effective management of logistics
To provide high quality proactive communication to our clients customers ensuring that communication targets to customers are achieved and manage e-mail queue in line with SLA's. Build relationships with own accounts to enable our client to meet and exceed customer expectations.
Ensure customer queries/concerns/complaints are logged in the relevant databases. Ensure correct procedures and approvals are followed for all complaints/transactions. Manage all investigations to identify where the process failed, and maintain excellent communication with the customer throughout.
Communication to key Stakeholders across 3 sites, managing 3 different despatch /production and manufacturing demands, including weekly calls with key stakeholders to ensure timely shipments. Detailed review and approval of freight invoicesExport Customer Service Coordinator requirements:
Must have previous experience working within export customer service
Order processing experience
Experience of SAP order processing system
Ability to multitask and prioritise workload effectively
Effective communication skills - verbal & written
Excellent attention to detail
Interpersonal skills and ability to translate customer requirements by asking appropriate questionsPlease apply in the first instance with a copy of your CV
CPDaventry
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace