Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Oldbury Sandwell
- Date: 2 days ago
Description:
Involve Recruitment (Midlands) Ltd are recruiting for a Manufacturing company in Oldbury for a Customer Service AND Export Coordinator with exceptional customer service!
This is a start to finish role – everything from processing the customer order until the order is complete and in the customers hands, so full ownership is required
Working hours – 37 hr working week - Mon-Thu 08:30-4:30pm / Fri 8:30-4:00pm
Holidays - 33 days
Salary - £35,000 to £40,000
Job Description
* Processing and following-up Customer orders.
* Answering Customers’ requests and ensuring Customer intimacy
* Executing related import / export activities
* Ensuring compliance with internal and local rules & regulations, in order to ensure business continuity
* Daily interaction with Customers, Sales Managers, Credit Control, Order Fulfilment depts.
* Replying to customers enquiries and connecting them with correct contacts internally when required
* Checking daily report to progress status of the outstanding orders
* Order Entry including O&G orders from other production sites
* Confirming details to customers, update on delivery issues/dates etc
* Returns requests / Credit & Debit notes
* Input of Complaints / updating of pricing, customer records
* Assisting to raise new accounts/Ship to etc
* Preparation of documentation for banking systems Letters of credit – and collections.
* Maintaining orders with OTIF codes where necessary.
Profile
* Strong experience in Customer Service and Export Documentation
* MS and ERP systems is required
* Knowledge of shipping incoterms, letter of credit, bank collections, export requirements, particularly with respect to Hazardous goods.
We are looking to move swiftly on this position so please apply NOW