Events Coordinator

Description:

Our client, a prestigious heritage venue, is seeking a full-time Events Coordinator to join their team and play a key role in delivering exceptional client experiences within their historic 17th-century Palace. Specialising in luxury weddings, corporate, private events, and film/TV productions, they are looking for a commercially minded, confident events professional to manage both new business development and their existing client base. The role involves managing bookings and ensuring a seamless, high-touch client journey from initial contact through to event delivery. This role requires excellent communication, strong organisation, discretion, and attention to detail, reflecting the prestige of a luxury heritage venue.

Key Duties & Responsibilities for the Events Coordinator: 

Provide high-touch account management from booking through to event day via CRM and direct communication 
Maintain accurate and up-to-date CRM records at all times 
Support diary management for Senior Wedding Specialists, ensuring accuracy and avoiding conflicts 
Liaise with clients, suppliers, and internal teams to ensure clear communication and smooth planning 
Maintain expert knowledge of all venue spaces 
Manage supplier administration including contracts, documentation, certificates, and payments 
Supervise/support event delivery, ensuring venue standards, licensing, and health & safety compliance 
Oversee venue preparation and ensure all event details are approved prior to event day 
Supervise external event staff including coordinators, caterers, decorators, etc. 
Resolve on-the-day client issues calmly and efficiently to ensure flawless delivery 
Support post-event processes including feedback, reporting, and administrative completion 
Analyse event performance and contribute improvement ideas 
Support marketing activity including social media, content creation, blogs, email campaigns, and competitor research 
Provide general administrative and operational support to the wider team
Key Skills & Personal Attributes for the Events Coordinator: 

Passion for luxury customer service and creating exceptional client experiences 
Warm, polished, confident communicator who builds strong client relationships 
Exceptional attention to detail and accuracy across all tasks 
Highly organised, able to manage multiple priorities in a fast-paced environment 
Emotionally intelligent, discreet, and able to handle sensitive situations with tact 
Calm under pressure with a professional and composed approach 
Excellent written communication with strong grammar and tone 
Confident verbal communicator with a refined, professional manner 
Strong time management and prioritisation skills 
Proactive, self-motivated, and solution-focused 
Collaborative team player within a high-performing environment 
Reliable, punctual, and accountable 
Flexible to work weekends, peak seasons, and event days 
Confident with Microsoft Office; HubSpot CRM or similar experience advantageous 
Passion for weddings, hospitality, and heritage venues
Full training provided on internal systems and CRM platforms 

This is a full-time role offering a unique opportunity to be part of a high-end, luxury events team at a historic venue. If you are passionate about delivering exceptional client experiences in a beautiful setting, we would love to hear from you.  The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria