Event Team Leader (ETL)

Description:

Event Team Leader (ETL) - TST EVENTS
£17.51 per hour plus holiday pay
TST Events specialises in providing staffing solutions that support London's transport network during periods of increased passenger demand. Working alongside leading rail industry clients, our teams help keep passengers moving safely and efficiently during some of London's busiest days.
From the London Marathon and Comic-Con to Formula E, major football fixtures, concerts, planned engineering works and Bus Replacement Services, no two shifts are the same. While these events bring thousands of people into the capital, your role is to lead teams on the transport network, helping passengers travel safely and ensuring services continue to run smoothly.
We're looking for motivated, proactive and experienced leaders to join our team as Event Team Leaders. If you have strong leadership skills, enjoy motivating people and thrive in busy, fast-paced environments, we'd love to hear from you.
This is a hands-on role based across London's rail stations and transport hubs. You'll spend your shift on your feet leading teams, supporting passengers, liaising with clients and helping manage busy stations during periods of increased demand.
Previous experience in events, hospitality or retail is essential. Applicants must have previous supervisory or team leader experience and be able to clearly demonstrate experience of leading, supervising and motivating a team in a busy, customer-facing environment.
This is an essential requirement for the role. Applications from candidates without supervisory experience will not be considered.
Key Responsibilities
Lead and Motivate Teams – Supervise and inspire staff, ensuring they deliver excellent customer service and maintain high professional standards.
Maintain Safe Station Operations – Lead teams managing passenger flow, queue management and station access, ensuring customers can travel safely during busy operational periods.
Support Rail Operations – Coordinate passenger management during major events, planned engineering works and Bus Replacement Services, helping keep the transport network running efficiently.
Customer Support – Provide clear information and assistance to passengers while maintaining a safe and welcoming environment. Ensure all health and safety procedures and location-specific requirements are followed.
Problem Solving & Decision Making – Respond confidently to operational challenges and make informed decisions in a fast-moving environment.
Liaise with Management – Maintain clear communication with clients and management, providing operational feedback and post-shift reports.
Maintain Professional Standards – Lead by example through excellent punctuality, professionalism and reliability.
What We're Looking For
✔ Proven supervisory or team leader experience is essential.
✔ You must be able to demonstrate previous experience of supervising, leading and motivating a team.
✔ Excellent communication skills with the ability to motivate and develop others.
✔ Ability to remain calm and make decisions under pressure in a fast-paced operational environment.
✔ Physically fit – able to work on your feet for long periods and outdoors in all weather conditions.
✔ Reliable, punctual and professional.
✔ Methodical with excellent attention to detail.
✔ Based in East London.
Additional Role Details
Flexible Zero-Hour Contract – Work between 1–40 hours per week depending on operational requirements.
Varied Schedule – Shifts available Monday to Sunday.
Exciting & Varied Work – Every shift is different, supporting London's transport network during major events, engineering works and other planned activities.
If you're an experienced leader who enjoys working in a dynamic environment, leading people and making a real difference behind the scenes at some of London's biggest occasions, we'd love to hear from you