EPR Account Manager

Description:

Description
As the UK’s leading provider of environmental compliance, Valpak strives to work together towards a profitable, sustainable, waste-free world. To date, our teams work in partnership with more than 400 customers, in nearly every corner of the globe.  Valpak contributes to achieving the mission of Reconomy’s complete global compliance offering – Comply Loop. Solving increasingly complex environmental regulatory challenges using data, expert local knowledge, and through leadership to drive business accountability across the globe.  Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team. 
About the role
The Account Manager role is dual-focused, with some aspects requiring a strongly customer-focused outlook and excellent communication skills. While other aspects need a data-focused, problem-solving, logical approach. As the Account Manager, you will support a portfolio of customers by being the primary point of contact for each one. Your main responsibilities will include maintaining consistent and effective communication, pinpointing opportunities for enhanced interaction and service improvement, and ensuring the timely and accurate collection and submission of data for all accounts. 

The Account Manager should be a highly motivated, pro-active individual who is able to take responsibility for their own workload while maintaining a collaborative approach within a busy, operationally focused team. The role is suited to those with experience in customer service and who have a keen interest in numeric reasoning, client interaction, and knowledge gathering. 

What will I be doing? 

The Account Manager role is dual-focused and there are opportunities available to specialise in UK or international compliance. 

Managing a portfolio of accounts and being the dedicated point of contact, you will: 

Have a customer focussed approach that builds a strong working relationship with the customer, and provides excellent customer service 

Use your excellent communication skills to: 

Liaise with compliance schemes, customers, and third parties to ensure compliance with a range of legislation and voluntary commitments 

Build up knowledge of various compliance regulations and commitments via research/building relationships with contacts 

Deepen your understanding of the customer requirements and the industries they operate in 

Utilise your strong data analysis and excel background to: 

Articulate complex data problems/processes back to customers in a way that is easy to understand 

Manipulate and analyse large volumes of data 

Be proactive and poses a solution orientated problem solving ability to identify service development areas, supporting a culture of continuous improvement 

Use your resource planning skills to ensure that all deliverable deadlines are planned and met to a high degree of accuracy 

Be resilient to high volumes of communication and deadlines 

What we need from you

Excellent written and verbal communication skills 

A customer focused approach 

Ability to quickly take on large quantities of technical information 

Advanced IT skills, particularly Microsoft Excel 

Solution orientated problem-solving ability 

Collaborative working style 

Excellent planning, scheduling and organization skills 

Full UK driving licence 

Educated to degree level or equivalent 

What we offer

Dual Location / Hybrid worker Status 

Participation in our annual Incentive Plan (VIP) - up to 10% bonus 

25 days annual leave plus bank holidays, volunteering day and your birthday off! 

Option to buy and sell up to 9 days annual leave 

Access to voluntary benefits including private medical insurance, cycle to work scheme, and subsidised gym membership 

Automatic inclusion in Life Assurance, Critical Illness and Disability Income protection schemes 

Pension scheme up to 8% employer contribution 

Access to reward & discount platform 

Wellbeing initiatives