Entry Level Customer Service Representative

Description:

Company Description

Pathway Group is excited to announce an excellent opportunity for entry-level Customer Service trainees. This role is perfect for individuals eager to launch their careers in the customer service sector. Our courses are designed to equip individuals with the knowledge and skills needed to excel as a customer service representative. We are committed to fostering a supportive and inclusive environment, ensuring that each candidate receives the best possible start to their career with a guaranteed job interview.

Our course provides an insight of knowledge which will prepare individuals with the tools needed to enhance their Customer Service skills which can be adapted to fit in any sector. We pride ourselves on maintaining high standards of excellence. We believe in integrity, ethical conduct, and respect.

The Role

As an entry-level Customer Service candidate, you will be guided through various aspects of the sector under the mentorship of our experienced professionals. The programme focuses on specific knowledge around Customer Service which is a skill required to work within any sector. Through completion of the programme all candidates will have a comprehensive understanding of what is needed to be qualified in Customer Service.

Key areas for development

During your time with us, you will have the opportunity to enhance your skills in Customer Service and to learn to demonstrate and share new and existing skills. You will improve your knowledge around providing customer service, understanding how this impacts the organisation including how to effectively handle complaints. During the programme you will also understand the principes of customer service and how to understand needs and expectations. You will also understand the importance if legislations and how to maintain effective teamwork.

Responsibilities

· A good communicator who works well individually within a wider team environment.

· Basic IT skills.

· Responsible for dealing with visitors.

· Supporting both internal and external customers. Speaking both face to face and on the phone.

· Supporting the rest of the organisation.

· Administration including record keeping.

· Work within the Health and Safety guidelines including keeping areas clean, safe and well maintained.

Desired Requirements

· A keen desire to expand on your Customer Service knowledge.

· A willingness to learn.

· Strong communication skills.

· A commitment to learn to provide information quickly and clearly.

· Organisational skills.

· Ability to work independently and as part of a team.

Benefits

· Competitive starting salary with opportunities for progression.

· Inclusive training and mentoring.

· Opportunities for career development.

APPLICATION PROCESS

If you are eager to kick-start your career, we would love to hear from you. Apply now or if you wish to inquire more about this position, give us a call at: (phone number removed)