Details:
- Salary: £78,000 - 83,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Remote work
- Date: 9 hours ago
Description:
Senior Enterprise Customer Success Manager
£78,000 - £83,000 | UK Remote | Permanent
We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.
This is an opportunity to take ownership of a portfolio of some of the company's largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success.
Responsibilities
Manage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.
Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.
Lead renewal discussions and commercial negotiations to maximise customer retention and revenue.
Build trusted relationships with senior stakeholders and conduct regular business reviews to drive customer success.
Partner with sales teams to identify and support account growth opportunities within existing customers.
Essential Criteria
8+ years' experience in Customer Success, Account Management or a customer-facing commercial role.
Proven experience managing enterprise-level accounts within a SaaS environment.
Strong track record of owning renewals, retention strategies and complex commercial negotiations.
Experience managing a portfolio of 50+ customer accounts and building strategic stakeholder relationships.
Proficiency with Salesforce and excellent communication, presentation and relationship management skills.
Package
£78,000 - £83,000 base salary.
Fully remote position based in the UK or Ireland.
Opportunity to work with globally recognised enterprise customers.
High levels of autonomy, ownership and strategic influence.
Collaborative international environment with strong career development opportunities