Engineering Service Manager

Description:

Engineering Service Manager

Location: Sheffield, S20
Salary: £48,000 – £52,000 per annum DOE
Hours: Monday–Friday
Type: Permanent

The Role

We are looking for an experienced Engineering Service Manager to lead and support a team of engineers, ensuring customers receive a high-quality, responsive and efficient service.

This is a key management position where you will oversee the day-to-day service operation, coordinate engineers and field-based activities, and ensure installations, servicing, maintenance and repairs are completed safely and to a high standard.

Key Responsibilities

Lead, manage and support a team of service engineers.
Plan and coordinate engineer workloads, installations, servicing and breakdowns.
Allocate jobs and manage engineer schedules to meet customer requirements.
Act as a key point of contact for customers regarding service and engineering issues.
Monitor response times, job completion and overall service performance.
Provide technical support and guidance to engineers where required.
Deal with breakdowns, faults and escalated technical issues.
Ensure engineers have the correct tools, equipment and parts to complete their work.
Manage spare parts and liaise with suppliers where required.
Ensure all work is completed in line with company procedures and health & safety requirements.
Monitor service costs and identify opportunities to improve efficiency.
Support the recruitment, training and development of service engineers.
Work closely with sales, operations and engineering teams.
Maintain accurate service records and produce regular performance reports.
Visit customer sites when required to support engineers or deal with technical issues.
Help develop and improve service processes and customer satisfaction.

About You

We are looking for someone with a strong engineering background who has progressed into a service, supervisory or management position.

You will ideally have:

Previous experience managing or supervising engineers.
A strong mechanical or electrical engineering background.
Experience within a field service, maintenance or engineering environment.
Excellent problem-solving and fault-finding skills.
Good organisational and planning skills.
Strong communication and customer service skills.
The ability to manage multiple priorities in a busy environment.
Experience coordinating engineers and service schedules.
A proactive approach with the ability to make decisions under pressure.
Good commercial awareness and an understanding of service costs.
A full UK driving licence.

What's on Offer

£48,000 – £52,000 per annum DOE
Permanent position
Monday–Friday working week
Sheffield S20 location
Company benefits
Opportunity to lead and develop an established engineering service team
Long-term career progression
Varied role combining management, technical support and customer-facing responsibilities

Apply

If you're an experienced Engineering Service Manager, Service Manager, Engineering Manager or Senior Service Engineer looking for your next challenge, we'd like to hear from you.

Apply today or contact Winner Recruitment for more information