Details:
- Job Type: Permanent
- Job Status: Full-Time
- Location: Maidstone Kent
- Date: 3 weeks ago
Description:
Flowrite is the UK’s leading National Air Conditioning & Refrigeration Company specialising in reactive repair, maintenance and installations within the Leisure & Hospitality, Retail, Commercial and Public sectors. Working closely with the PPM Administrators, Parts Team, Operations Management and Customers, this role will have responsibility of planning of 12 Engineers for upcoming PPM work.
Responsibilities
Working closely with Operations Management & our Customers ensuring the following responsibilities are carried out in a timely fashion, have a full understanding of works associated with the Customer and their contracts, and take ownership of all works from an administration point of view, including but not limited to:
* Dealing with day to day enquiries from Customers, Operations Managers, Engineers and External Contractors
* Liaising with customers in regards to progress of open tasks (engineer attendance, call outs, parts delivery etc)
* Scheduling engineering works, assigning engineering resource to task ensuring SLA of task is achieved
* Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible
* Applying for all appropriate permits/hire of equipment to ensure completion of tasks
* Ensuring Engineers workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements
* Ensuring engineer schedule is kept up to date with holiday, appointments and engineer sickness
* Chase supply chain on all open tasks to ensure all jobs are updated in a timely manner, escalating to the Contract Administration Supervisor when required
* Monitor Customer inboxes and ensure incoming emails are actioned within a timely manner
* Check on SLA failures daily for improvement and provide/check mitigation for failed tasks for review by Operations Management
* Ensure complaints/escalations are actioned immediately & communication is provided back to the reporter in a timely fashion
* Maintain a strong commercial focus and ensure all tasks remain financially profitable
* Highlight any issues or solutions to Contract Administration Supervisor and Contracts & Service Manager where necessary
* Ensure remote monitoring system is being utilised and actioned daily and any concerns highlighted to Contract Administration Supervisor
* Develop and maintain productive relationships with customers
* Attend customer meetings on request
* Ensure positive /helpful ethos exists in team and office.
* Undertake any other duties as requested by the business
Experience Required
* Previous planning experience within Engineering services
* Good IT skills including use of Word and Excel
* Excellent communication skills
* Confident telephone manner
* Excellent attention to detail