Engagement and Participation Support Coordinator

Description:

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living.

Do you have the desire to empower and promote independence and an interest in mental health? 

Engagement and Participation Support Coordinator - £26,500 - £29,500 per annum (Salaries vary depending on experiences)

Hours – Part-Time, 22 hours per week, Monday to Friday – 12 Month Contract

Department – Adult Service Delivery

Location – AG Palmer House, Littlemore, Oxfordshire

What You’ll Be Doing:

Response are recruiting for an Engagement & Participation Support Coordinator within Adult Service Delivery. You will be responsible for client, family & friends experience, and participation work across adult mental health services. Support the development of sustainable models of participation and co-production in partnership with services to enable clients, their family and carers to be involved in the planning, development, design, delivery, and evaluation of services. Work within Responses’ participation strategy and support the development and delivery of the work plan. Ensure consistent good practice is in place to enable participation, involvement and coproduction across adult services. Ensure positive communication and support for family and friends is consistently applied across services and staff recognise the value of working with family, friends and carers of clients. Ensure robust feedback mechanisms are advertised and well-used.  

Response is a leading mental health charity with over 50 years of experience in delivering services in Oxfordshire and the wider Thames Valley.  Recognising the voice of the client, and their family, friends and carers is critical to achieving excellent outcomes and acknowledging the power of the service users’ voice in making a difference.  If you are a motivated individual looking for an exciting opportunity to contribute to a compassionate organisation, we want to hear from you!

Overall job responsibility: -Further detail can be viewed in the Job Description. Some of the core duties include:

Ensure views of clients are regularly gathered, feedback is collated, changes implemented in services and fed back to services. Develop mechanisms to ensure ‘you said, we did, you did’ is embedded across services.

Deliver the carer’s and the client’s forums, recording the minutes and creating reports. Promote the forums among these stakeholders.

Drive forward strategy for communication and support which develops positive and trusting relationships with family, friends and carers.

Increase understanding of co-production and embed culture which utilises opportunities for co-production and co-design, with guidance and resources to support staff to achieve this.

Develop and support comms for engagement and participation including newsletters and publishing client stories. Provide content to the Communications team, such as stories, quotes and media, that can be used for social media marketing.

Develop working relationships with teams across adult services and ensure standards are met within their services.

To undertake any other duties as required in agreement with the line manager to support service improvement based on client and family, carer feedback.

Attend all mandatory training required to complete and maintain your role, ensuring you keep up-to-date with changes to specific laws and legislation that are relevant to your role.

Comply and remain up to date with all safeguarding policies and procedures for both Adults and Children and Young People.

Always represent the company in a professional and appropriate manner by considering punctuality, personal appearance and boundaries, including equal opportunities.

The Successful Applicant:

Our main priority for all our roles at Response is to find people that can live our values every day – Caring, Safe, Creative and Aspirational. We provide excellent training on everything else, but we do ask that you have: 

Educated to A Level or equivalent.

A commitment to undertake continual personal development.

Understanding of co-production principles and benefits of receiving the insight of experts by experience in the development of services across the organisation.

Detailed understanding of mental health and wellbeing challenges

An excellent understanding of equity, diversity and inclusion issues impacting on people’s lives

Engaging with clients, their family and friends individually and in groups.

Strong relationship building skills including relations with individuals using services, staff, internal and external stakeholders.

Ability to work independently and as part of a team (and with other teams/ departments. Time self-management skills.

Excellent verbal and written communication skills, with attention to detail and ability to adapt this for the intended audience.

A genuine interest in mental health and well-being with a commitment to delivering Response's mission.

Demonstrates high levels of personal and professional integrity working to Response’s vision, mission and values which include a one-team approach.

What We Offer:

33 days annual leave (inclusive of bank holidays) 

Blue Light card and other discounted shopping

Employee Assistance Plan - with access to free counselling 

Cycle to Work Scheme (after probation)

Enhanced family friendly leave

Flexible and agile working opportunities (role dependent) 

Professional qualification sponsorship and study leave 

£500 refer a friend bonus scheme 

Optional health cash care plan with money off prescriptions and treatments

Wellbeing hub and mental wellbeing support app – approved by NHS

Free flu jabs

Free DBS application

If this Engagement and Participation Support Coordinator position sounds like the role for you then please apply today! We would love to hear from you! Please be advised that this role is not expected to commence until September 2024. To learn more about Response and what we do, please visit our website. Closing Date 31st July 2024.

Our employees and clients come from all over the world, we proudly promote a friendly and inclusive culture and are registered as a Disability Confident Employer. We are committed to safeguarding and promoting the welfare of our clients. All our roles require an enhanced DBS check, two references from most recent employers and you must have the right to work in the UK