Embedded Support Engineer

Description:

Role: Embedded Support Engineer

Location: Tadworth, Surrey

Salary: £30,000 - £40,000

This role specifically provides first and second line technical support to our customers (major water utilities) using our industry-leading edge remote telemetry sensors and loggers. These include battery and DC powered devices that are used across a wide range of applications and geographical regions.

This is a customer focused role requiring a strong technical background, to provide front line support to assist with resolving technical queries and issues they experience with our products and solutions.

Responding to a wide range of requests the role will involve providing product advice and information, system integration, and investigating and resolving technical issues as they arise requiring an ability to think on your feet and provide clear information to customers.

The role will work across Engineering, Operational and Product Management teams to provide world-class support to our customers that delivers right first time and delights our customers.

Principal Accountabilities

Technical customer support products
Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs (include the full definition for SLA?)
Investigate and resolve technical issues and provide clear reporting to engineering teams where necessary
Develop and maintain clear communication channels to customers and internal departments
Provide clear, easy-to-follow user documentation/instructions to customers

Education/Experience :

Degree in Engineering or equivalent
Customer-facing skillset managing internal & external stakeholders
Experience of working with industrial embedded devices and sensors
Electronics hardware knowledge is essential
Help desk ticketing systems i.e. Jira
Wireless cellular communications i.e. GPRS, 3G, NB-IoT, LTE-M
Experience of industrial protocols e.g. DNP3, Modbus, SDI-12
Desirable o Experience of using data analytics to understand and solve problems
Experience with firmware/software development
Technical background in telemetry or equivalent i.e. Teleco, IT Networks

Personal Qualities:

Ability to work on own initiative and as part of a team
Can-do approach, ability to see through complexity in an issue and provide a clear solution
Take responsibility to respond to customer requests and see through to completion
Ability to manage priorities and stakeholder management
Excellent communication skills, written and oral
Ability to deal with situations in a calm and efficient manner
Willingness to learn
Must be able to adopt a "hands-on" approach
Fluency in English is essential - oral and written

How to apply?

Send a CV to

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas