Education Compliance & Resource Assistant

Description:

Job Title: Education Compliance & Resource Assistant 
Location: Hoop Recruitment, Cardiff (CF10 4GE) 
Salary: £25k-26k per annum+ Benefits + Commission 
Reporting to: Blair Driscoll (Director of Education)  
Working pattern: Cardiff / Hybrid (3 days office & 2 days WFH) 
Hours: 37.5 per week 
 
Our benefits:  

Flexible/hybrid working arrangements  
25 days annual leave plus BH (inc Hoop day and birthday leave)  
Annual leave entitlement increases 1 day per years service, up to 30 days  
Unlimited annual leave purchase  
Enhanced sick pay  
Enhanced maternity / paternity leave  
Free volunteer day  
End of Year trip*  
MediCash benefits  
An Employee Ownership Trust (EOT) bonus scheme  
Role Overview: 
We’re looking for a motivated, organised, and detail-oriented individual to join our Education team in our Cardiff branch. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong communication and organisational skills, and is passionate about delivering a high standard of service. As you develop within the role, there will be the opportunity to progress into a Recruitment Consultant position, taking on greater responsibility for business development, client management, and candidate placement. 

This is a varied role where you'll support both our compliance and resourcing functions, playing a key part in helping us deliver an outstanding service to our schools and education professionals. 

As one of the first points of contact for candidates, you'll be speaking with people over the phone, so a confident and friendly telephone manner is essential. From carrying out initial candidate conversations and supporting compliance checks to assisting with sourcing great talent for our Education team, no two days are the same. 

If you're someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering a high standard of service, we'd love to hear from you. 
 
 Key Responsibilities: 
1.Compliance Support Education 

Uploading new candidates to Edun CRM 
Calling candidates on a daily basis to chase up missing documentation  
Identifying awaiting compliance documents such as DBS, References, & general candidate information 
Verifying documents – DBS, Birth certificate, EWC letter, passport 
Calling outside companies to chase references 
Signing off files  
2.Resource Support Education 

Handling inbound and outbound calls with candidates and schools 
Searching for candidates on job boards, LinkedIn, and internal databases 
Screening CVs and shortlisting suitable applicants  
Calling candidates to discuss roles and availability  
Arranging interviews and coordinating schedules with schools 
Posting job adverts  
Maintaining candidate records and recruitment systems  
Supporting recruiters with compliance checks and onboarding paperwork  
A CRM (Customer Relationship Management) system is a piece of software that helps a business keep track of its customers, potential customers, and all the interactions they have with them. A simple way to think about it is: A CRM is like a digital address book, diary, to-do list, and filing cabinet all rolled into one. 

Training & Support: 
No previous experience of recruitment, or CRM systems is required. Full training and onboarding will be provided on all processes, systems, and compliance requirements relevant to this role. 
 
Skills & Attributes: 

Excellent phone manner 
Good verbal and written communication skills. 
Strong organisational skills and attention to detail. 
Ability to manage tasks methodically and meet deadlines. 
Confident using computers and learning new systems. 
A proactive and friendly approach to working with people