Edgewing L1 Support Engineer

Description:

Edgewing L1 Support Engineer

???? Location: Reading - 5 Days Per Week Onsite
???? Rate: Up to £360 per day (Inside IR35 via Umbrella)
???? Security Clearance: Active SC Clearance Required
???? Contract: Initial Contract Opportunity

Security & Eligibility Requirements

Due to the nature of the programme, applicants must:

Hold active UK Security Clearance (SC).
Be a sole national of one of the following countries:
United Kingdom
Italy
Japan

The Opportunity

We're currently recruiting for an Edgewing L1 Support Engineer to join a secure and fast-paced support environment in Reading. This role is ideal for an experienced first-line support professional with strong customer service skills and a passion for resolving technical issues.
You'll be responsible for providing frontline support, managing incidents and service requests, and ensuring a high-quality user experience within a secure operational environment.

Key Responsibilities

Provide Level 1 technical support for end users and customers.
Log, manage, and resolve incidents and service requests within agreed SLAs.
Perform initial troubleshooting and diagnosis of technical issues.
Escalate complex issues to appropriate support teams when required.
Keep customers informed of incident progress and resolution.
Maintain accurate ticket updates and documentation.
Contribute to knowledge articles and support documentation.
Work collaboratively with wider support and engineering teams.

Skills & Experience

We're looking for candidates with:

Previous experience in a Service Desk or L1 Support environment.
Strong troubleshooting and fault-finding skills.
Excellent customer service and communication abilities.
Experience working with ticketing systems and SLA-driven environments.
Knowledge of Windows operating systems and Microsoft technologies.
Ability to prioritise and manage multiple incidents effectively.

Desirable

Experience supporting Microsoft 365 technologies.
ITIL Foundation certification.
Experience within secure or government environments.

What We're Looking For

Strong customer-focused approach.
Excellent verbal and written communication skills.
Positive, proactive attitude with a willingness to learn.
Ability to work effectively as part of a team.
Comfortable working full-time onsite in Reading.
Active SC Clearance.

Dual nationality cannot be considered unless the combination is exclusively between the approved nations listed above