Ecommerce Customer Service - part time

Description:

We are cuurently recruiting for a part time Ecommerce Customer Service representative

Provide informed and confident assistance to customers across various channels including online chat, email, social media, and phone.

Demonstrate initiative and adept problem-solving skills to address customer inquiries promptly and effectively.

Execute customer requests across diverse e-commerce platforms with precision and efficiency.

Coordinate with our warehouse team to monitor shipments, ensuring seamless order fulfilment and addressing any adjustments as needed.

Ideal Candidate:

You're deeply passionate about your role, dedicated to your team's success, and committed to exceeding customer expectations.

You take initiative without being prompted and possess the drive to independently spearhead new projects from conception to completion.

Whether interacting internally with colleagues or externally with customers, your communication skills shine, both in written and verbal forms.

You approach problem-solving with creativity, always exploring innovative solutions and challenging the status quo.

Equipped with a blend of creativity and logic, you excel at devising effective solutions and implementing them autonomously.

Experience:

Prior experience in a customer service role, demonstrating a track record of delivering exceptional service.

Proficiency in order management software and familiarity with various e-commerce platforms(e.g. eBay, Amazon, Shopify)

Working Days:

Part-time (Daily mornings, 15-20hrs/week) there is potential for increased hours

Office based

Thank you for your interest in this vacancy, which is being advertised by Siamo Luton, who are acting as an employment agency / business. 

One of our Recruitment Specialists will now review your application. Due to the high volume of applications Siamo Recruitment receive, it is with regret we are unable to respond to all candidates directly