Ecommerce Advisor

Description:

Customer Service Advisor – eCommerce Marketplaces 1 year fixed Term contract
UP to 25k great benefits One year fixed term contact
Location: Easily commutable from Stoke‑on‑Trent (ST6), Newcastle‑under‑Lyme, Crewe (CW2), Sandbach, Alsager, Congleton, Nantwich, and surrounding Staffordshire/Cheshire areas.
Join a fast‑growing eCommerce business supporting customers across major online marketplaces. If you’re passionate about delivering outstanding service and enjoy working with Amazon, eBay and digital retail platforms, this role offers real variety, pace and ownership.
The Role
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Handle customer enquiries across Amazon, eBay, website and online retail channels
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Manage orders, returns, replacements, refunds and account updates
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Work closely with 3PL / fulfilment partners to chase deliveries and resolve issues
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Support product listings, website updates and recurring issue fixes
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Collaborate with Marketing on B2C campaigns and customer messaging
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Deliver exceptional service across phone, email and webchat
What You’ll Bring
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Strong customer service experience
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Background in Amazon, eBay, marketplaces or eCommerce
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Confident communicator with excellent listening skills
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Strong IT ability (CRM, MS Office, online systems)
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Ability to multitask, prioritise and stay calm under pressure
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Customer‑focused mindset with a drive for results
Why This Role Stands Out
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Work with a leading global eCommerce brand
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Fast‑paced, varied role with genuine ownership
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Supportive team culture and great working environment
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Ideal for candidates from eCommerce, fulfilment, logistics, 3PL, online retail or marketplace support
Ideal for candidates based in:
Stoke‑on‑Trent, Newcastle‑under‑Lyme, Kidsgrove, Keele, Chesterton, Cross Heath, Knutton, Wolstanton, Silverdale, Porthill, Bradwell, May Bank, Talke, Audley, Alsagers Bank, Baldwins Gate, Betley, Madeley, Woore, Whitmore, Maer, Loggerheads, Newchapel, Harriseahead, Halmer End and surrounding Staffordshire villages