Details:
- Salary: £23,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Bootle Merseyside
- Date: 2 weeks ago
Description:
E-Commerce Customer Service Administrator
Location: Liverpool / Hybrid Remote
Salary: £23,000
Contract: Full time, PermanentMy client is looking to recruit a Customer Service Administrator to work out of their main office in Bootle, Liverpool. The job will initially be office based but will then offer the opportunity to work from home on a hybrid basis after 3 months.
The main purpose of your role is to manage customer queries which will predominately be online/email/live chat, whilst ensuring excellent customer service is delivered at all times. You will also be responsible for managing the companies social media platform and responding to queries over Instagram, Facebook and Tiktok.
The salary for this role is £23,000 per annum.
Job Description:
Providing first class customer service emails and phone calls
Ensuring all communication via email and social channels (Instagram, Facebook and TikTok) are handled professionally and promptly
Recording details of customer comments on the database provided, leaving clear notes
Demonstrating strong product knowledge to ensure all customer queries are answeredPerson Specification:
Previous experience in an E-Commerce Customer Service role
Experience using Zendesk, Shopify or another similar platform
Excellent written communication skills
Organised and professionalBenefits of the role:
Competitive Salary
Free onsite parking
Learning & development opportunities
Hybrid working
Apply for this role now or email your cv directly to
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