Details:
- Location: Folkestone Kent
- Date: 2 months ago
Description:
An exceptional opportunity for a PERMANENT E-Commerce Administrator with an established large global manufacturing client in the area.
The E-Commerce Administrator is placed within the busy and fast paced Logistics Department and is responsible for providing excellent customer service to support this growing channel within their business, acting as the key liaison point between their customers (ie. Amazon in this instance), their logistics providers and their internal teams.
Skills & Knowledge, we are seeking
You must be digitally competent and confident with good knowledge of MS Office – especially, Outlook, Word & Excel
A positive attitude and enthusiasm towards problem solving essential.
Capability to relay information effectively internally to colleagues and externally to customers.
A strong team work ethic a must!
Excellent interpersonal skills, both written and verbal communication.
Any knowledge of Amazon Vendor Central system an advantage.
Knowledge of data entry into mainframe computerised business systems: SAP experience within Sales, Materials Management would be an advantage.
Responsibilities will include but are not limited to
Customer Service and Order Management:
Daily order entry onto SAP system ensuring the validity or orders by thoroughly checking delivry addresses, products, prices and stocks and confirming back on the customer portal.
Obtain automatic shipping notes on behalf of third party distributor
Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.
Control of customer invoice queries, query investigation and challenging any non-compliance issue managed on the customer portal
Liaise with third party distributors to obtain evidence to support any investigations
Collation, checking and filing of orders once dispatch is confirmed.
Support colleagues within the customer service team including back up support on all Amazon markets and other customers
If you have the knowledge and skills to apply yourself to this position, please email an up to date CV and you will be contacted asap in order to discuss in further detail.
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