Dynamics365 / Power Platform Support Engineer

Description:

Job Title:                             Dynamics 365/Power Platform Support Engineer
Division:                              Technology Delivery
Account:                              Financial Services/Public Sector
Reporting to:                       Support Team Lead

Type of Vacancy: Permanent

Application Support Engineer will be responsible for maintaining support of Dynamics 365 and Power Platform based applications of our key clients in financial services/public sector. Applicants should have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in system improvements and can deliver solutions based on their findings.

Key Responsibilities
 
To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to Incident priority and SLAs.
Produce problem identification, RCA and Remediation/Solution options documents and work closely with Development team.
To be responsible for handling urgent priority tickets and come up with solutions to resolve the incidents and handle P1 incident resolution communications with stakeholders
Mentoring/Training and Reviewing solutions to incidents/RCA work done by other support team members
Develop solutions on a backlog of prioritised problems/defects
Review Alerting & Monitoring requirements from production perspective are addressed in every project and system under change
Acquire knowledge and technical documentation required of new projects that will be transitioned to BAU support
To stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc.,
Required Skills and Experience
Microsoft CRM dynamics
Expertise in JavaScript and C# Plugin development/debugging
FetchXML Experience
To understand solutions, system jobs/processes/cloud flows, Business Process Flows, use xrmtoolkit and apps to investigate issues. JS scripts, .net plugin code used in the solutions, data import and export
Power Platform
Model Driven Apps
Canvas Apps
Power Automate
Power Pages, Power Portal, ADX Studio`
Common Data Model
Common Data Service
Power Apps ALM process, deployment via unmanaged/managed solution layering
Knowledge of other D365 modules like Customer Insights, Customer Voice
Provisioning & configuring OOB features for Power apps/Dynamics portals
Power BI
Experience in creating/maintaining reports from different data sources like OData Feed, SQL DB, Azure blob storage, On Premise Data gateway.
Experience in SharePoint, Azure Services like LogicApps, Functions, Azure Storage, APIM, Integration with Power platform/Dynamics
Experience working with highly skilled dev/support team in developing or maintaining critical business applications
Systems thinking - the ability to see how parts interact with the whole ("big picture"-thinking)
Analytical Thinking: Good at acquiring an understanding of a problem or situation and developing an approach to interacting with the situation.
Stress Handling: Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress. Ability to be calm, and collected during technical problem solving
Applying standards: Good in application of relevant industry and process standards to all tasks undertaken.
Strong interpersonal skills to interact with customers and other team members
Experience with investigative root cause analysis and incident management
Excellent time management and prioritization skillsPersonal Characteristics
Outstanding track record in Power Platform development with demonstrable success in previous roles
Ability to troubleshoot D365 and Power Platform issues in support capacity, work with lead developer/architects & BA to resolve issues.
Ability to work at a detailed level, understanding all aspects of the development process
Very high attention to detail coupled with a focus on quality
Must demonstrate a logical approach to problem solving
Ability to explain complex technical issues in a way that non-technical people may understand
Good interpersonal skills with the ability to communicate well; both written and verbal
The ability to work well both on an individual basis and within a team
Ability to prioritise and co-ordinate activities and to handle multiple tasks
Self-motivated and able to work under pressure and to challenging deadlines
Driven, energetic and enthusiastic, with a ‘can do, will do’ approach
Proactive, highly disciplined and capable of researching and implementing solutions from scratch
Strong desire to make a significant contribution to team achievements and willingness to help others less experienced
Positive contribution to relationship building
Strong Emotional IntelligenceEducation/Certifications
Bachelor's degree in Computer Science, Engineering, or related discipline (2.1 or higher)
Appropriate certifications for discipline