Duty Manager

Description:

We are currently recruiting for a Workshop Duty Manager to join the team at Heathrow airport. Reporting into the Operations Manager, you will be accountable for managing the Heathrow Ramp & Recovery operations to deliver outstanding levels of customer service, whilst maintaining the highest quality and safety standards.

Main Duties and Responsibilities:

Ensure all Breakdowns, Recoveries and Preventative works are carried out in a safe and efficient manner in accordance with HAL regulations for Airside working.  
Be accountable for the safety and wellbeing of all staff Airside and Landside.
Pro-actively investigate all safety incidents and implement mitigation to prevent re-occurrence. 
Report all accidents, incidents and Near Miss occurrences accordingly.  
Attend Monthly Safety Governance Group Meetings and progress agreed safety actions to closure.    
Make sure work completed by Employees, Suppliers or Contractors is carried out in accordance with the Company's Health & Safety Policy and SSOW's.
Conduct regular PPE audits and quality assurance checks to ensure excellent safety standards are always maintained.
Manage mandatory training to ensure compliance is maintained at all times.  
Effectively manage your Team using company agreed policies for performance, absence, grievance and disciplinary.
Manage Pro-time ensuring on-time clocking in and out.
Complete Personal Development Reviews (PDR) with your team and identify any training, development or knowledge gaps.
Manage the training plan for your Team.
Manage and prioritize resources to ensure the right technical expertise is available to meet demand.
Ensure that jobs are allocated in an organized and effective manor to maintain SLA's and customer operational requirements.
Effectively allocate all P1 , P2 and  P3 jobs to Technicians confirming response times meet contractual targets.
Ensure that parts requests are managed effectively, costs are confirmed and all ordered parts fitted.
Ensure work orders are completed accurately with all required information and photos. 
Provide SAP support to your Team as required.
Drive productivity and efficiencies using data from SAP.
Deliver regular Toolbox Talks to ensure colleagues are informed, engaged, consulted and valued.
Take ownership of the Ramp vehicle fleet , tools and equipment. 
Build and maintain effective and meaningful relationships with all Customer & 3 rd party stake holders.
Continually be prepared for Operational Readiness and peak days.
Use data, trend analysis and structured problem solving techniques to drive continuous improvement.
Attend and participate in daily operational conference calls.
Track and report on flight delays and customer disruption.
Reduce Third Party dependency and apply correct authority process.
Deputise for the Operations Manager as and when necessary.
Pro-actively undertake any other reasonable duties where required

Potential for Monday to Friday - 8am to 4:30pm (with flexibility).

Possible option of 4 on 4 off shifts