Dutch / French Speaking Customer Service

Description:

We are seeking a Dutch/French Speaking Customer Service professional to join a team in the Energy & Natural Resources industry. This permanent role is based in Motherwell and requires excellent communication skills to provide outstanding support to customers.

Client Details

The employer is a small-sized organisation operating in the Energy & Natural Resources industry. They are committed to delivering exceptional services to their customers and fostering a professional and supportive workplace environment.

Description

Respond promptly and professionally to customer inquiries in both Dutch and French.
Provide accurate information about products and services to customers.
Resolve customer complaints efficiently while maintaining a positive relationship.
Update and manage customer accounts accurately in the system.
Collaborate with internal teams to address customer queries effectively.
Monitor and track customer feedback to improve service levels.
Support the team in achieving customer satisfaction goals.
Adhere to company protocols and maintain confidentiality at all times.Profile

A successful Dutch/French Speaking Customer Service professional should have:

Fluency in both Dutch and French, alongside English language proficiency.
Previous experience in customer service or a related role.
Strong problem-solving and organisational skills.
Attention to detail and a commitment to delivering high-quality service.
Proficiency in using customer service software and tools.
Ability to work effectively in a team-oriented environment.
A professional attitude with excellent communication skills.Job Offer

A competitive salary ranging from £25,200 to £30,000 depending on experience.
Permanent contract offering job security and stability.
Office Based
An opportunity to work within the Energy & Natural Resources industry.
Exposure to a supportive and professional work environment in Motherwell.
Opportunities for personal and professional growth