Driver Team Manager

Description:

Driver Team Manager

Job Summary

Working within the TTC Group, supporting the Driver Operations Manager, to ensure the smooth operation of the Groups planning and administration function.  The role oversees the first line contact and support for all operational functions within the team in relation to fleet risk management solutions. 

The holder will be responsible for the accurate planning and administration of all key areas in the team, ensuring that all tasks are completed efficiently and objectives are met on time. Overseeing, monitoring and recording regular quality assurance checks, highlighting and supporting with any additional training requirements to keep the team’s knowledge up to date.

Key Responsibilities

Leadership and Guidance: Provide mentorship, coaching, and support to team members, helping them develop professionally and achieve performance targets 

Goal Setting and Planning: Establish clear objectives aligned with organizational goals, and develop strategies, processes, and workflows to achieve them 

Performance Management: Monitor team performance, conduct regular evaluations, provide constructive feedback, and identify training needs 

Resource Allocation: Assign tasks, manage workloads, and ensure equitable distribution of responsibilities to optimize productivity 

Conflict Resolution: Mediate interpersonal conflicts and maintain a collaborative, positive work environment 

Communication: Act as a liaison between the team and senior management, reporting progress and ensuring alignment with broader organizational objectives 

Operational Oversight: Manage caseloads, oversee service delivery, and ensure compliance with regulatory and contractual standards, particularly in specialized sectors like social care or community services

Provide weekly management information reports to both customers and the Leadership Team

Identify and actively promote and contribute towards the development of administrative processes in line with ISO9001 requirements and suggest improvements where necessary to ensure successful audits

Overarching knowledge of department processes, making suggestions of improvements to create time and resource saving advantages

Communicate feedback from the clients to the Leadership Team, acting on said as appropriate

Handle and resolve complaints, escalating as appropriate

Support the team with general operations to help reach the department objectives and contribute towards the success of the division.

Advise manager of trainer resignations / reduction in availability to inform necessary recruitment

Undertake other reasonable tasks as agreed with line manager / other managers within TTC group

Liaise with colleagues in a professional and helpful manner to ensure effective organisational development

Attend training and development relevant to develop required knowledge and skills to undertake your role to the required standard

Skills & Competencies

Must have “Can do” flexible attitude and drive to go the extra mile

Accuracy - Attention to detail 

Initiative – Ability to obtain information from several sources, gather the information, forward plan, and schedule training events.

Ambitious – driven to succeed and to deliver an outstanding customer experience

Display a sense of urgency – respond to client enquiries and bookings

Analytical thinker– applies logic to solve problems and get the task completed

Decision Maker – can make decisions and take responsibility

Ethics – has personal and professional ethics and encourages a respectful workplace in line with the Company values

Even Temperament - Controlling emotions and making clear decisions under pressure

Excellent communication - Can use language effectively

Flexible – Able to adapt to change whilst focusing on goals

Influencing Skills – ability to influence someone’s decision making

Interpersonal Skills – Has the ability to show empathy to others, listens and respond’s appropriately

Oral communication – Able to express oneself in conversation and when addressing a meeting and able to explain concisely

Personal credibility – Able to take responsibility for own actions and show that reliability and trustworthy, open and honest in line with the Company values

Risk Assessment - Taking action to evaluate and minimise risks to the Company and its employees.

Thoroughness - Sees to it that one's own and others' work is accurate and complete.

Works with diligence and care and ensures all commitments are fulfilled