Doorman

Description:

Role: Doorman at The Imperial - New Opening Hotel

Location: Bloomsbury, London 

About Us: 

Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. 

This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London. 

About the Role: 

We’re looking for a confident, welcoming and highly observant Doorman to be the first point of contact for our guests. You’ll be the calm, reassuring presence at our doors — greeting guests, supporting arrivals and departures, and helping keep the hotel safe, secure and running smoothly.

What You’ll Be Doing: 

Give every guest a warm, professional welcome and guide them where they need to go

Handle guest queries, problems or complaints with confidence and care

Stay alert to safety, security and wellbeing — reporting issues immediately to the Duty Manager or relevant leaders

Liaise with emergency services when required and support the team during critical situations

Assist guests with luggage, directions and general support throughout their stay

Conduct floor patrols, fire checks, secure access points and help maintain a safe hotel environment

Investigate noise, disruption or incidents with professionalism

Help keep forecourts, entrances and public spaces clear, tidy and guest‑ready

Support check‑in with self‑check‑in devices, key distribution and guest communication

Work closely with all hotel departments to ensure guest expectations are exceeded

Participate in staff training and help onboard new team members

Carry out additional tasks to maintain high standards throughout the hotel

Who You Are: 

Excellent communicator with experience handling customer issues face‑to‑face and over phone/email

Calm under pressure, confident in difficult situations and naturally guest‑focused

Comfortable using MS Office and able to communicate in English to CEFR B2 level

Ideally experienced in a Security, Concierge or Porter role in hospitality

Desirable: SIA Level 2 Door Security, First Aid, Health & Safety or Manual Handling training

What’s In It for You: 

28 days holiday, rising to 33 with length of service (including bank holidays)

Access to ILH Training Academy programmes, apprenticeships and supported study

Holiday Purchase Scheme

Complimentary uniform dry‑cleaning, plus discounted personal dry‑cleaning

Interest‑free Season Ticket Loan

Workplace Pension

Team Member flat rate and 50% friends and family hotel discount

50% discount across ILH F&B outlets

Discounted drinks at Blooms Café

Employee‑funded Health Cash Plan

Local Bloomsbury discounts

Early Pay access

Shopping discounts with selected retailers

Salary sacrifice schemes including nursery care, cycle to work, and technology

Access to mental health first‑aiders, wellbeing support and the Employee Assistance Programme 

Ready to Stand at the Heart of the Guest Journey?

If you bring presence, professionalism and genuine warmth, we’d love to have you as part of our front‑of‑house team