Domestic Abuse Senior Support Worker

Description:

Domestic Abuse Senior Support Worker

Nottingham

£24,220

Overall Responsibility

To provide Support services to customers and their children. To work flexibly to ensure family?s needs are met while maximising independence, choice, dignity, and wellbeing.

Key Responsibilities

Service Delivery

To take responsibility for all families residing in refuge. To plan and implement a programme of support, including health and wellbeing, safety planning, risk assessing and safeguarding. Flexible working hours may be necessary to achieve this, by agreement with the staff team and service manager
To empower and support children and their mothers in making their own decisions and taking control of their lives, including supporting the mother in building and maintaining a positive relationship with her children.

Where possible plan, organise and facilitate (considering financial constraints) family outings activities and social events, considering the multicultural makeup of the families, and age appropriateness of the children residing in refuge.

To provide and arrange practical assistance for the women and children when necessary, including advocacy and liaison with other agencies, e.g. schools, social services; gathering, updating, and making accessible information about local agencies and community resources.
Assisting the women to take part in their child/children?s educational, social and psychological development and wellbeing.

With other colleagues, facilitate the smooth running of the refuge including encouraging women and their children to respect and take responsibility for their refuge accommodation; arranging house meetings with women/children as necessary; Helping to arrange celebrations for children and or mothers, supporting festivals and key events, according to financial limitations.

To keep up to date with and implement the requirements of the law and any new legislation relating to domestic abuse the Children?s Act, etc.

Be aware of any special needs of women and children, e.g. cultural, behavioural, dietary, etc.

To identify gaps in the service relating to women and their children and bring to the attention of management and the staff team with proposals to meet those needs.

Setting up and maintaining information, record keeping, monitoring systems in relation to children as required by MTVH and given funding bodies
Working with people

Work collaboratively with colleagues in other teams to improve service effectiveness and deliver a positive customer experience.

Support, coach and supervise new starters, apprentices and volunteers as appropriate.

Contribute to and work as part of a team, including providing cover for absent colleagues.

To participate fully in staff meetings, training and other team activities.
Build and maintain effective and productive working relationships with colleagues in the business and a broad range of external stakeholders, including strengthening MTVH?s reputation as a leading housing, care and support provider.

Encourage and enable customers to be involved in shaping the service and its offering and their own support provision and participate in customer consultation in line with organisational strategy.

Achieve high customer satisfaction levels using feedback and customer insight

Proactively deal with enquiries from family members, social workers and health professionals.
Managing self and personal skills

Perform other duties as may be reasonably required by your line manager
Manage your own continual professional development utilising available learning resources and opportunities and own personal networks.

Agree to conduct yourself in line with the general standards of conduct and behaviour as detailed in MTVH?s Code of Conduct which include awareness of risk, health and safety at work, data protection, safeguarding and embracing the cultural diversity of all colleagues and customers.
Personal Competencies

To identify and understand the key needs of women & their children
To work with the women on their personal support & safety plans
To understand the importance of a multi-agency response when protecting women and children from abuse and liaise with statutory and voluntary sector organisations both locally & nationally, who work to protect women and children at risk of abuse.

To produce reports for MARAC or Child Protection Conferences & attend meetings as appropriate.

Comprehensive knowledge of Nottinghamshire?s Safeguarding Policy.
To be involved in the development of key partnership agency strategies for supporting women survivors and child survivors of domestic abuse.

To take the lead on all referrals & support of both the women and children.
To be willing to be the Safeguarding lead on families safeguarding cases that are opened, where appropriate
Skills/ Experience/ Knowledge

The successful candidate should have a Level 3 or above health and social care qualification or equivalent.

Demonstrate a good knowledge of domestic violence and an awareness of related issues surrounding women and children who experience violence

Experience and knowledge of the needs of vulnerable people, including Safeguarding issues relating to the safety and support of vulnerable women and children.

An understanding of the roles of different agencies with responsibility for women and children such as Social Services, Police, Benefit agency, etc.

Have an understanding of all relevant legislation and how that informs your practice as a Domestic Abuse Senior Support Worker.

Ability to work flexibly to meet customer and service requirements across a local geographical area and participate in out of hours On Call service for the refuge.

Ability to work using own initiative and as a member of a team
Ability to undertake practical and physical tasks such as cleaning moving and handling
Desirable criteria

Knowledge of the welfare benefits system
Experience of working with the customer group
Understanding of the principals of strength-based support planning
Experience of working with people with complex needs and supporting behaviours that challenge the service.

Experience of providing support in a housing context
Awareness of local area, amenities, and services
General Responsibilities

To understand and comply with MTVH?s safeguarding, safety and compliance policies, procedures and processes and support a positive safeguarding, safety and compliance culture across the organisation.

Actively and effectively promote the organisations corporate values of Care, Dare, Collaborate. Role modelling appropriate behaviours and acting with the highest level of professionalism and integrity.

Play an active role in contributing to effective cross team working and provide cover for colleagues as required.

To maintain confidentiality with personal information and data regarding our customers, employees and stakeholders always ensuring compliance with the Data Protection Policy.

To comply with MTVH?s Health and Safety policies, procedures, and processes and to promote health and safety compliance for all.

To always act within MTVH?s policies, procedures and code of conduct and uphold MTVH?s commitment to Equality and Diversity

This profile only contains the main accountabilities relating to the job and does not describe in detail all the duties and tasks required to carry them out. You may be required to perform any reasonable tasks comparable with the level of responsibility at the request of your manager. MTVH reserves the right to alter the content of this job profile to reflect changes to the organisation or the services it provides.

Other Requirements (e.g. driving licence needed etc). Information about ?other requirements? can be found in the Guidelines for Completing Roles Profiles document

Please note :- we do not currently offer visa sponsorship.

What?s in it for you?

Our benefits

28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ?Beliefs day? once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups

Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment