Dispatcher

Description:

Our Client are currently looking for a Dispatcher (medical cover) for a period of 2-6 months in Dyce (AB21 0BF),

Job Summary
The Dispatcher is responsible for organizing and dispatching appropriate personnel, equipment and materials to service locations to meet customer and company requirements in a safe and professional manner. The Dispatcher complies with governmental regulations and industry standards and observe
health, safety and environmental policies to reduce environmental impacts.

Additional Responsibilities
•As Dispatcher Level 1, receive and document job requests from customer and company personnel to obtain the information necessary to organize a service job.
• Maintain professional telecommunications between all company personnel so that timely responses can be made to all requests.
• Organize and dispatch personnel, equipment and materials.
Select company resources to meet customer requests according to company quality and operational guidelines.
• Maintain, record and prepare reports that meet all company, customer, and government regulations such as job packets, DOT, lobos, fuel tax, material inventory and time sheets.
• Minimize service incidents that arise from inexperience.
•Help personnel complete company SCDP modules and provide positive support for career development programs.
• Complete the technical modules required to maintain operating efficiency and qualify for promotion.
• Participate in job risk analysis and continuous improvement programs in the district.
•As Dispatcher Level 2, obtain pertinent information from customers to provide a complete job packet
for field and support staff.
• Work closely with Product and Service Delivery Managers on job planning; organize equipment and
personnel to meet the job requirements.
• Communicate with bulk plant operator on upcoming jobs and chemical needs.
•Prepare well master and quotation creation and job assignments, and ensure details are logged accurately and neatly.
• Track equipment and personnel; know where they are at all times.
• Build and maintain an excellent customer service reputation with customers and field staff.
• Create purchase orders for third party costs.
• Train and mentor dispatchers in Logistics operations.
• Track customer complaints and inform Logistics Manager.
• Track convoys, single or group, and maintain tracking sheet for them.
• Participate in job risk analysis and continuous improvement programs in the district