Dispatch Administrator

Description:

Dispatch Administrator - Monday – Friday 9.30am – 5.30pm
A vibrant and growing organisation require a Warehouse Operative to join their busy and friendly team!
This full time, permanent role is available immediately and offered on a temp to perm basis.
We are seeking a positive team player with a hard working and hands-on approach. Previous experience is preferred.
* Processing invoices using our e-commerce platform including but not limited to Cin7 (Dear) and Big Commerce.
* Processing card payments through card machine terminals.
* Ensuring customer payment queries are dealt with in a timely manner.
* Inputting accurate commodity details for overseas shipments – updating the sheet accordingly to reflect any changes.
* Ensuring any issues encountered are flagged, recorded and dealt with immediately.
* Liaising with various departments within the company to resolve stock and shipping issues, via both Microsoft Teams and face to face communication.
* Creating dispatch shipping labels through courier firms such as Royal Mail, DPD, UPS and DHL.
* Following all operational procedures and quality standards.
* Resolving customer complaints and delivery issues.
* Offering customers alternative items to replace unavailable products.
* During busy times, working in different sections to ensure goods are dispatched on time.
* Working proactively and efficiently at all times.
* Following the company’s policies as directed.
* Any other duties as deemed reasonable.
The hours of work will be 9.30am- 5.30pm Monday to Friday with an unpaid lunch break of 30 minutes.
Free Parking.
Salary: £22.4 - £23.4k per annum
Benefits:
* Canteen
* Casual dress
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
* Store discount
Schedule:
* Monday to Friday
* No weekends
Supplemental pay types:
* Bonus scheme
* Performance bonus
* Yearly bonus