Director, Digital & Technology

Description:

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.

Director, Digital & Technology
Responsible for defining and supporting operation of technology systems and technology projects that will enable our core business. Must be a good communicator and able to translate complex business requirements and technical solutions into simpler terms in business presentations. Must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping of projects. The ideal candidate has a deep knowledge of the entire software development lifecycle.

The Director will play a pivotal role in our technology client services team and involves coordinating and overseeing crucial areas of work that are essential to the team's success. Must gain good understanding of relevant business systems and industry/sector requirements. Performs analysis of business and user needs, documents requirements, and translates into proper system requirement specifications.

Responsibilities

Perform analysis and facilitate discussions to gather business and user needs on technology solutions and projects, document problem statements and requirements, build business cases for funding and provide project management oversight of technology projects

Support resolution of technology challenges and roadblocks and decision making.

Support Technology Sector Leads in communications with Account leaders and Account Technology subject matter experts on emerging solutions and opportunities to participate in pilots of new technologies and develop Account-specific Technology Roadmaps

Operational Efficiency: Provide expert advice to department heads to enhance overall team efficiency. Keep meetings focused, plan and coordinate them effectively.

Performance Measurement: Set key performance indicators (KPIs) to measure and improve team performance. Monitor progress on initiatives and transform ideas into reality.

Communication and Representation: Act on behalf of the TSL to answer inquiries. Present detailed company operations analysis to senior leaders.

Support organization and set-up of technology demonstrations and pricing proposals.

Develop and refine user stories, testing and validation of applications using defined guidelines and tools.

Act as the "voice" of the customer in translation of customer needs to Agile development team by properly codifying intent, sizing work efforts, prioritizing needs and summarizing issues.

Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Architects, Engineers in a collaborative environment to create strategic product roadmaps.

Creates/delivers correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests.

Responds to client and CBRE Account inquiries and escalations involving technology.

Interacts with clients, internal and external, acting as a liaison between business and technology teams

Actively engage in Agile development processes, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed.

Able to support 24x7 global support calls and presentations.

Person Specification

Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in Digital (Information) Technology or Computer Science management or support function. Client-facing experience is preferred.

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

Requires in-depth knowledge of financial terms and principles. Ability to calculate complex figures. Ability to forecast and prepare budgets. Conducts financial/business analysis including the preparation of reports.

Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age