Details:
- Job Type: Contract
- Job Status: Full-Time
- Location: West Midlands
- Date: 7 hours ago
Description:
We're looking for a Digital Workspace Engineer who thrives in a fast-moving environment, enjoys building relationships across the business, and takes pride in delivering brilliant end user experiences.
The role is supporting 3,000 colleagues across the UK, keeping their tech running smoothly, securely, and efficiently. You will play a vital role in ensuring all user devices remain secure and compliant, identifying and resolving machines that have missed Windows security updates. Your work directly strengthens our business resilience.
Responsibilities
Managing incidents and service requests through Hornbill and our ITSM platform
Prioritising and triaging cases to ensure smooth, timely resolutions
Monitoring systems and maintaining anti-virus/security tooling
Supporting users with hardware, software, and application issues
Administering Active Directory, including group policies
Building and supporting Windows 10/11 devices, iOS/Android, Intune, Autopilot, MobileIron, and deployment tools such as PDQ
Providing basic network troubleshooting (TCP/IP, WAN/LAN)
Assisting with patching and maintaining network equipment
Getting involved in small-scale project work with our Direct Delivery teamExperience
Windows 10/11 & M365
Basic TCP/IP and LAN/WAN Troubleshooting experience
ITSM & ITIL Experience
Mobile Device maintenance
Communicate confidently and build strong relationships across teams
Take ownership of issues and follow them through to resolution
Have hands on experience across Microsoft workspace technologiesAt Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.
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