Digital Navigator

Description:

We’re looking for a Digital Navigator to join our awesome team!

So, what is a Digital Navigator? Well, quite simply, it is someone who will help our participants navigate the digital world. From jobsites to social media, from Microsoft Teams to smart-phones; these are the tools that we need to use in the modern world, and your role will be to help people get the best from them. You’ll need to be able to engage with people from a wide variety of backgrounds and experiences, but you don’t need to be a computer expert or consummate IT professional!

Our ideal candidate will need to be a people-person, with the ability to communicate and train our participants (either one-to-one or in a group setting) without being patronising or blinding them with science! Providing awareness, guidance, and support to participants by delivering “How to” training-sessions for a range of digital resources, you’ll help them maximise our online tools, such as a dedicated Job Search engine, a wide range of E-learning content and other digital resources.

Providing that you have experience in face-to-face communication and engagement with people, we’ll consider a wide range of backgrounds and experiences. We’re not looking for someone who ticks every box, just so long as you have an engaging personality, are comfortable working with a diverse group of people, and can provide a knowledgeable interaction to help our customers in their first steps back into employment.

As an organisation we deliver a range of Employability & Health contracts which support unemployed people ‘back to work’. This job role forms part of our Restart Scheme.

In return for your passion, knowledge, and commitment, we're offering a competitive range of £23,088 to £25,200 per annum (dependent on experience) with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits.

There’s also the opportunity to progress your career within the Seetec Group.

Interested? There’s an easy to apply route below to upload your CV!

If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed).

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.

Location: This is an office-based role, working in Exeter

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 3 April 2024

Key Responsibilities

* Facilitate high quality and engaging sessions to participants which encourages their frequent use of the ‘Seetec Online Portal’.

* Deliver ‘How to’ training sessions for a range of digital resources, including on-line account set up, access e-learning content, utilise everyday IT applications such as MS Teams and other digital platforms.

* Meet personal performance targets and all Quality and Compliance measures.

* Support participants throughout their time on the programme to ensure that they can access digital resources, offering support as and when required.

Skills and Experience

Essential

* Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams

* Experience of delivering and developing training programmes face to face and/or remotely using a number of digital technologies.

* Experience of deploying motivational strategies to develop individuals.

* Excellent understanding of the barriers unemployed job seekers face in obtaining a new job

* GCSE or equivalent in English and Maths at Grade C or above

Desirable

* Award in Education and training level 3 (Formerly PTLLS) or certificate in Education and Training level 4 (formerly CTLLS).

* Experience of delivering in a high-performance target driven culture

* Experience of delivering services to meet contractual and quality standards

* Experience of analysing and reporting on training needs and delivery using IT systems

Additional Information

SEETEC PLUSS is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work.

We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

As an organization we are recruiting for a number of Employability contracts to support the unemployed back to work. This role will play a key part in contributing to the UK's economic recovery, 'Restart Scheme' which is a cornerstone of the government's 'Plan for Jobs' strategy and the expansion of the existing Work and Health programme (WHP_JETS).

Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”

Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity