Details:
- Salary: £65,000 - 70,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: City of London London
- Date: 4 days ago
Description:
Digital Business Process Analyst/Lead, London, Hybrid, £65,000-£70,000
Role Purpose:
We are entering an exciting phase of digital transformation, with a strategic focus on optimizing people and processes to build a sustainable team capable of running and operating digital platforms efficiently. In this pivotal role, you will play a crucial part in shaping and driving this evolving landscape.
As the Process Engineering Lead, you will work closely with cross-functional teams to orchestrate and facilitate the development and continuous improvement of processes. Your expertise will be instrumental in streamlining workflows, enhancing collaboration, and fostering a culture of process excellence. Through your leadership, you will bridge the gap between technical and non-technical stakeholders, enabling a sustainable operating model for data and digital platforms and accelerating our digital transformation journey.
Responsibilities:
Baseline and comprehensively document the software development processes across digital and data platform teams, establishing a solid foundation for process optimisation.
Plan, facilitate, and manage workshops with engineering teams to identify process improvement opportunities and drive collaborative solutions.
Collaborate closely with engineering teams, managers, and architects to establish baselines and implement effective methodologies for measuring and improving developer productivity.
Develop and implement a robust framework for continuous process improvement, enabling platforms to deliver faster and more efficiently.
Work closely with engineering managers and teams to define and implement process-level KPIs and reporting mechanisms, facilitating progress tracking and data-driven decision-making.
Design and deliver comprehensive training programs to upskill teams on newly defined processes, ensuring seamless adoption and integration.
Spearhead research and development initiatives to explore innovative approaches to process documentation, measurement, and improvement, fostering a culture of documentation and enhancing engineer productivity.
Document best practices, create checklists, and establish team principles that promote an inner-source culture philosophy, encouraging collaboration, knowledge sharing, and continuous improvement.Skills & Experience:
Proven track record in business analysis, organising workshops, data analysis, and process engineering within technical environments.
Proficiency in BPML, UML, Flow Diagrams, and tools like Confluence, PowerPoint, Lucidchart, and Visio.
Experience in designing and implementing surveys for process efficiency and productivity measurement.
Strong knowledge of e-commerce, microservices, CRM, and data lake architectures.
Excellent problem-solving and documentation skills, with the ability to break down complex issues and present them clearly.
Proven ability to collaborate effectively with cross-functional teams, including technical and non-technical stakeholders.
Experience working in agile environments and familiarity with Lean methodologies and SAFe (Scaled Agile) frameworks.
Outstanding communication and storytelling abilities, with the ability to adapt to diverse contexts and audiencesPlease share your latest CV to Shary Malik